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Kapiche

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Kapiche

Overview

Synopsis

Kapiche is designed to uncover the actionable insights in customer and employee feedback, from both your structured and unstructured data, enabling you to make strategic decisions that have the biggest impact on customer and/or employee satisfaction and overall revenue growth.

Category

Analytics Software

Sub Category

Text Analytics Software

Features

•Proprietary Machine-Learning Algorithm
•Kapiche Storyboard
•Timeline Trends
•Sentiment Analysis
•Advanced Queries
•Customizable Dashboards
•Seamless Data Integrations
•Kapiche API

License

Proprietary

Price

Pricing

SaaS & enterprise seat-based pricing

Free Trial

Yes

Users Size

+250 - 10,000 employees

Languages

Unlimited Customer Support

Company

Kapiche

What is best?

•Efficiency: Time to results using Kapiche is seconds rather than days.
•Deep actionable insights: Kapiche combines the understanding extracted from the second why question with your NPS and customer segment data to provide unique actionable insights.
•Discovery over search: Our ‘discovery’ approach means you don’t have to tell Kapiche what to look for.
•Context around concepts: Where other text analytics tools only provide keywords, Kapiche develops themes which add context to each term to provide insight and a deeper understanding of why these topics are appearing in customer feedback.
•Visual Reporting: Easily share these insights with your team with customizable dashboards, allowing for easy reporting to senior management and increased buy-in from other relevant business units.

What are the benefits?

•Effectively and efficiently understand your large volume of customer survey responses to gain insights
•Identify emerging themes and trends in your data to track how business decisions are affecting customers.
•Use the insights to inform your business strategy and enable the prediction and prevention of churn .
•Ensure accountability of all relevant teams across the organization in driving positive customer experiences.
•Assists you to achieve your CX goals via the easy to share visual reporting.
•Increased buy-in from other relevant business units which ensures all departments are committed to improving customer satisfaction.

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.6

5.4

Features & Functionality

7.6

7.9

Advanced Features

7.6

8.9

Integration

7.6

8.6

Performance

7.6

8.9

Customer Support

7.6

8.7

Implementation

8.7

Renew & Recommend

9.1

Bottom Line

Kapiche is an AI-powered text analytics solution for understanding customer and employee feedback at scale, enabling you to make the most impactful decisions for your business.

7.6

Editor Rating

8.3

Aggregated User Rating

6 ratings

You have rated this

Great businesses are built on two key pillars: a highly capable and engaged workforce and customers that love you. Sounds simple right? But when you have 1,000's of employees and customers, how can you get the understanding of the key issues affecting them to make the most impactful decisions possible?

Kapiche is an AI-powered text analytics solution for understanding customer and employee feedback at scale, enabling you to make the most impactful decisions for your business.

At the heart of Kapiche is a state of the art AI-powered Natural Language Processing and Analytics engine hosted on Microsoft Azure, capable of ingesting and analyzing thousands of structured and unstructured text data points in seconds to find the actionable insights. Unlike other solutions, Kapiche doesn't need any complicated setup or customization to your particular data domain or business.

You can get up and running with Kapiche in minutes. Build powerful queries to deep dive into your data, measure sentiment, track trends over time and create, customize, and share insight-filled dashboards with relevant business departments. Leverage integrations with survey collection tools such as Qualtrics, Delighted and AskNicely to complete your customer experience program.

Regardless of whether the data is from NPS, CSAT or CES surveys, call center log transcriptions, product reviews, or employee pulse surveys, Kapiche does the heavy lifting for your analysts, producing insights deeper, faster and more accurate than has previously been possible.