Itineris

Itineris is built on a modern technology platform with “connectivity” at its core, enabling utilities to adapt to changing communications trends and deliver enhanced service to customers on their terms and schedules. Itineris offers a suite of native, built-in customer engagement tools, as well as the ability to integrate easily with customer-facing solutions utilities already have in place. Itineris UMAX Front Office empowers customer service agents to resolve customer needs quickly and with quality, by placing the right information easily within reach in a streamlined, single-screen portal built for utility call centers. Developed on and fully integrated with Microsoft Dynamics 365, UMAX 365 delivers the entire Microsoft ecosystem of cloud-driven solutions, sharing a common data model, running on a 21st-century technology stack, with unparalleled access to support resources. UMAX’s modern architecture is built for integration with solutions across the utility technology landscape–including native integration with the entire Microsoft ecosystem of applications and tools. The result is fewer technical hurdles to getting business done and greater flexibility to fit each utility’s evolving business needs. Development and delivery—both from Itineris and Microsoft—is focused on configuration flexibility rather than customization. Focus on managing business processes rather than maintaining software, enjoying the ease of cloud-based updates and Itineris expert support services. Itineris’ utility consultancy services are an integral part of the UMAX acceleration framework (UAF). This framework guides utilities smoothly through technology transitions to smart and flexible IT landscapes.