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Itineris

Overview
Synopsis

Itineris is built on a modern technology platform with “connectivity” at its core, enabling utilities to adapt to changing communications trends and deliver enhanced service to customers on their terms and schedules. Itineris offers a suite of native, built-in customer engagement tools, as well as the ability to integrate easily with customer-facing solutions utilities already have in place.

Category

Utilities Customer Information Systems

Features

• Connected application ecosystem delivers insights into customer service and operations
• Embedded business intelligence, analytics & reporting
• Pre-formatted sets of assets and tools, including standardized business domain models, functional and technical designs
• Task guides via built-in Microsoft Life Cycle Services tools
• Workflow wizards for easy, error-free data handling
• Streamlined single-screen data access

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Itineris

What is best?

• Pre-formatted sets of assets and tools, including standardized business domain models, functional and technical designs
• Task guides via built-in Microsoft Life Cycle Services tools
• Workflow wizards for easy, error-free data handling
• Streamlined single-screen data access

What are the benefits?

• Export: One-click export to Excel is available throughout UMAX, making it easy for end-users to configure record data for analysis and then easily create Excel reports
• Data security and ownership: Utilities can secure their data while delivering data access to employees across the organization
• Deployment flexibility: Developed for the cloud but can be deployed on-premise, in an off-site data center or through a hybrid model
• Rapid onboarding for new employees and higher-turnover roles

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
3.9
Features & Functionality
7.6
3.6
Advanced Features
7.6
3.9
Integration
7.6
4.2
Performance
7.6
1.5
Customer Support
7.6
3.7
Implementation
3.5
Renew & Recommend
3.2
Bottom Line

Itineris delivers the flexibility and features to engage today’s customers on their terms, across channels while enhancing the meter-to-cash business processes of utilities.

7.6
Editor Rating
3.4
Aggregated User Rating
6 ratings
You have rated this

Itineris is built on a modern technology platform with “connectivity” at its core, enabling utilities to adapt to changing communications trends and deliver enhanced service to customers on their terms and schedules. Itineris offers a suite of native, built-in customer engagement tools, as well as the ability to integrate easily with customer-facing solutions utilities already have in place. Itineris UMAX Front Office empowers customer service agents to resolve customer needs quickly and with quality, by placing the right information easily within reach in a streamlined, single-screen portal built for utility call centers. Developed on and fully integrated with Microsoft Dynamics 365, UMAX 365 delivers the entire Microsoft ecosystem of cloud-driven solutions, sharing a common data model, running on a 21st-century technology stack, with unparalleled access to support resources. UMAX’s modern architecture is built for integration with solutions across the utility technology landscape–including native integration with the entire Microsoft ecosystem of applications and tools. The result is fewer technical hurdles to getting business done and greater flexibility to fit each utility’s evolving business needs. Development and delivery—both from Itineris and Microsoft—is focused on configuration flexibility rather than customization. Focus on managing business processes rather than maintaining software, enjoying the ease of cloud-based updates and Itineris expert support services. Itineris’ utility consultancy services are an integral part of the UMAX acceleration framework (UAF). This framework guides utilities smoothly through technology transitions to smart and flexible IT landscapes.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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