Advanced Utility Systems

Advanced Utility Systems Corporation produces a flagship customer information and utility billing solution called “CIS Infinity”. CIS Infinity® combines comprehensive functionality, a reliable technology base, and an industry-leading integration strategy to help utilities improve their revenue stream and provide first-rate customer service. CIS Infinity’s user interface is designed to provide access from the account inquiry screen to all customer information with the click of a mouse. CIS Infinity retains all customer history including calling history, correspondence notes, comments, service orders, usage, credit and payment for an unlimited period of time. It can manage single accounts, master accounts, and temporary accounts. CIS Infinity also provides access to available and installed service offerings, product offerings, equipment offerings, and program offerings. Additional features within the collections module include the ability to write-off accounts, add bankruptcies and send overdue accounts to a collections agency for follow-up. Once the parameters for the local business practices have been configured within CIS Infinity, users can automatically write-off accounts using the write-off pick-up routine. Real-time transactions eliminate the need for day-end processing. The integration of the customer information component and the billing component of CIS Infinity makes processing adjustments, estimates, and final bills quick and easy. Define exception parameters and processes, make special discount and credit arrangements for individual customers, implement alternative tax rates and apply multiple taxes. CIS Infinity automatically tracks payment arrangements and their current status, initiates collections procedures (call, notice, and print) and assigns follow-up tasks. Run any process on an ad-hoc basis or through the CIS Infinity Scheduler - either at a specified time or automatically based on a specified schedule. Put unused hardware capacity to good use so staff can focus on frontline priority issues instead of routine tasks.