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Fluentgrid
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Fluentgrid

Overview
Synopsis

Fluentgrid serves Water and Electric Municipal Utilities, Electric Cooperatives, Gas Utilities, Competitive Energy Retailers and Investor Owned Utilities worldwide.

Category

Utilities Customer Information Systems

Features

• Ad-hoc reporting, advanced analytics, complex event processing, KPI monitoring, dashboards with interactive data visualization and maps integration
• Mobile Workforce Management integrates with all the utility applications to manage field works
• Enterprise Asset Management addresses the pressing needs of most utilities for an integrated suite of enterprise applications
• Customer Relationship Management offers integrated customer communication toolset for continuous engagement with utility consumers
• Customer Information System ensures total control of utility commercial operations with seamless integration of service connection life cycle
• Proactive consumer engagement through contact center, social media, push notifications and bulk messaging

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Fluentgrid

What is best?

• Enterprise Asset Management addresses the pressing needs of most utilities for an integrated suite of enterprise applications
• Customer Relationship Management offers integrated customer communication toolset for continuous engagement with utility consumers
• Customer Information System ensures total control of utility commercial operations with seamless integration of service connection life cycle
• Proactive consumer engagement through contact center, social media, push notifications and bulk messaging

What are the benefits?

• Empower: Facilitate and monitor field force to empower new age workforce through innovations
• Optimize: Procure to scrap life-cycle along with tracking and diagnostics
• Cloud solution: Achieve operational excellence and transform energy consumer experience
• Resolve: Analyze the current situation and help streamline business processes

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
6.8
Features & Functionality
7.6
7.2
Advanced Features
7.6
7.3
Integration
7.6
7.9
Performance
7.6
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Fluentgrid is the result of sustained endeavor at supporting customers in curtailing revenue losses, ensuring customer delight, optimizing asset utilization and improving operational efficiency.

7.6
Editor Rating
7.3
Aggregated User Rating
1 rating
You have rated this

Fluentgrid serves Water and Electric Municipal Utilities, Electric Cooperatives, Gas Utilities, Competitive Energy Retailers and Investor Owned Utilities worldwide. Fluentgrid is built from scratch for utilities making them easier to quickly configure and integrate without extensive customization. The product suite has been constantly evolving with field lessons learned over a period of two decades, by offering pragmatic solutions to most demanding utilities across diverse regions. The Utility Command Center (UCC) is Fluentgrid’s recent invention to offer situational intelligence to utilities for informed decision making with centralized command. Fluentgrid UCC is an advanced integration, visualization, incident management and SOP management platform for peacetime as well as emergency response situations. UCC facilitates the integration of alerts and notifications, audio and video streams from a multitude of 3rd party systems through various means and also allows remote operation of various devices on demand. Fluentgrid UHES (Unified Head End System) is an independent, unified, secure, scalable and interoperable meter data collection system, which ensures data collection and remote configuration of meters, devices, and sensors across the utility, irrespective of vendors. Fluentgrid UHES can also handle data collection with or without vendor-specific head-end systems. UHES establishes a seamless flow of data through meters to field devices to Fluentgrid MDMS or any other industry standard MDMS before the data is made available for downstream systems. Fluentgrid MWM (Mobile Workforce Management) integrates with all the utility applications to manage field works. MWM can be used to effectively assign and monitor tasks to field staff or drones helping improve productivity on the field. Procurement and Stores modules ensure that at least 50% of the issues concerning utility asset management are weeded away at an early stage. Asset and maintenance management modules, when implemented appropriately, put the utility on a firm footing for any smart grid initiatives in the future.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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