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Oracle brings together a worldwide team of utility experts, software applications that address mission-critical needs, a rock-solid suite of corporate operational software, high-performance servers and storage, and world-leading middleware and technology.
Utilities Customer Information Systems
• Displays customer and revenue details as charts, trend lines, maps, and other graphics • Drill-downs by period (year, quarter, and month) into current and past performance • Cases dashboard that measures staff effectiveness • Customer Program Management: Create and manage new value-added programs and services • Credit & Collections Analytics including arrears insight, collectibles, and write-offs • Exception Analytics including incomplete and complete tasks and completion tren
Contact for Pricing
Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)
What is best?
• Cases dashboard that measures staff effectiveness • Customer Program Management: Create and manage new value-added programs and services • Credit & Collections Analytics including arrears insight, collectibles, and write-offs • Exception Analytics including incomplete and complete tasks and completion tren
What are the benefits?
• Supports prebuilt integrations in the Oracle Utilities suite which includes metering, grid, work & asset, and analytics solutions • Reduce Platform Costs: Cut technology costs by 25% with one solution on one tech stack • Configurable: Configure easily to meet unique needs, minimizing customizations • Scalability: Scale from a few thousand to many millions of customers
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Features & Functionality
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Available on-premises and in the cloud, Oracle Utilities powerful solution helps users deliver service excellence, reduce cost-to-serve, and prepare for change.
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Oracle brings together a worldwide team of utility experts, software applications that address mission-critical needs, a rock-solid suite of corporate operational software, high-performance servers and storage, and world-leading middleware and technology. The result: flexible, innovative solutions that increase efficiency, improve stakeholder satisfaction, future-proof your organization—and help your organization transform into a next-generation utility. Oracle provides utilities with the world’s most complete set of software choices. Address emerging customer needs, speed delivery of utility-specific services, increase corporate administration efficiency, and turn business data into business intelligence. Underpinning all these applications is Oracle’s world-renowned middleware and technology. By basing all applications on an increasingly robust set of IT industry standards, Oracle makes it easy to integrate applications from any vendor. Integrating Oracle applications with existing legacy or other non-Oracle packages is a straightforward process that helps make for faster implementations and smoother operations. Oracle Utilities Customer Care and Billing is a complete billing and customer care application for utilities serving residential, commercial, and industrial customers. It addresses both customer and financial data management while handling receivables functions like payment processing, “budget” and multi-party billing, and credit and collections. Oracle Utilities Customer Self-Service helps utilities give customers the web-based options they demand for paying bills, analyzing consumption, and reducing costs. It helps utilities provide the information customers need, when they need it, in languages and formats tailored to their specific personal or corporate situations. Additionally, the user interface works with the pre-built data warehouse to show configurable KPIs through various graphical metaphors or tabular reports.
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