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Gentrack
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Gentrack

Overview
Synopsis

Gentrack provides a flexible and scalable billing and customer information system for utility providers. And because Gentrack is easy to implement, users can achieve market compliance faster, onboard customers seamlessly and scale the business quickly.

Category

Utilities Customer Information Systems

Features

• Accounts Receivable: Automate receiving and tracking of payments and chasing arrears
• Meter Data Management integrates data directly from any metering system, in any format
• Revenue Management: Treat customers fairly with automated, and tailored collections
• Customer Care and CRM: Instant access to all customer data with one source of truth
• Utility billing:  Flexible tariffs including TOU and complex billing
• Embedded workflow tools that can be tailored to specific business processes

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Gentrack

What is best?

• Meter Data Management integrates data directly from any metering system, in any format
• Revenue Management: Treat customers fairly with automated, and tailored collections
• Customer Care and CRM: Instant access to all customer data with one source of truth
• Utility billing: Flexible tariffs including TOU and complex billing
• Embedded workflow tools that can be tailored to specific business processes

What are the benefits?

• Flexible: Suppliers can handle residential and C&I customers, and both prepayment and credit service, all on a single platform
• Efficiently and effectively prioritise misalignments by the largest impact on the business and time to recover
• Market Exchange: Automated market interactions with electricity and gas markets
• Omni-channel customer self-service: View invoices and consumption data, make payments, track queries and sign up for new products and services

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
7.7
Features & Functionality
7.6
7.1
Advanced Features
7.6
7.6
Integration
7.6
7.5
Performance
7.6
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Gentrack is a leading provider of robust and reliable CIS solutions to retailers, utilities and distributors in the energy, water and communication sectors.

7.6
Editor Rating
7.5
Aggregated User Rating
2 ratings
You have rated this

Gentrack provides a flexible and scalable billing and customer information system for utility providers. And because Gentrack is easy to implement, users can achieve market compliance faster, onboard customers seamlessly and scale the business quickly. Gentrack’s unique combination of software and expertise can help ensure data accuracy throughout the utility business, from portfolio reconciliation, balancing and settlement through to meter point data accuracy, directly improving your bottom line. Supporting multi-utility billing within a single platform, Gentrack gives users the ability to grow and innovate with confidence. At Gentrack’s core is a complete multi-currency, multi-lingual end-to-end billing and customer information system, able to support the unique challenges of the evolving utility business. Gentrack's market-ready enterprise billing and customer information solutions are also cloud-ready and provide a powerful proposition for utilities looking to streamline critical meter-to-cash processes. Take control of the energy portfolio with detailed analytics for revenue assurance and reconciliation. Gentrack system was built from the outset to support the large data volumes generated by smart meter deployments and the new pricing paradigms that advanced meters enable. At the same time, it can also handle legacy services, so that suppliers can cater to all their customers on one platform as they transition to smart metering. Optimize revenues across the energy supply business and make strategic decisions about how to best manage your portfolio. Available on a SaaS basis, the pre-configured Gentrack CIS solution gives new entrants a cost-effective, pay-as-you-grow option, which avoids much of the upfront capital expenditure associated with an on-premises system installation and accelerates time to market.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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