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Vivocha
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Review

Vivocha

Overview
Synopsis

Vivocha is an online customer service software company that helps businesses of any size to sell more on-line thanks to better customer support.

Category

Customer Engagement Platform

Features

•Real-time dashboard
•Transcript analysis
•Canned responses and macros
•Console and mobile services.

License

Proprietary Software

Price

•$52.00/month for basic package

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Vivocha

What is best?

•Real-time dashboard
•Transcript analysis
•Canned responses and macros
•Console and mobile services.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
8.4
Features & Functionality
8.0
8.5
Advanced Features
7.9
8.8
Integration
8.0
8.3
Performance
7.8
8.7
Customer Support
7.9
8.0
Implementation
Renew & Recommend
8.7
Bottom Line

Vivocha is a cloud service that enables businesses to seamlessly communicate with customers right on the website, using any combination of VoIP, chat, callbacks and collaboration tools like assisted browsing and form sharing.

7.9
Editor Rating
8.4
Aggregated User Rating
2 ratings
You have rated this

Vivocha is an online customer interaction platform for small and large companies. The online customer service can be set up in a few easy steps starting from co-browsing and real time collaboration which enables the customer to contact an agent directly through chat.

The next step is to engage customers via proactive rules such as the “working time” on any website. Graphical representation of Pageviews and contacts can then be viewed through real time monitoring and reporting. The last step which probably is the most interesting one is to design the logo with the help of widget’s designs.

The basic features of Vivocha are chat which is valued especially when shoppers have basic questions about products, add-ons, or delivery methods. Click2call can be made when sensitive information is shared with the representative. It is widely adopted by tech-savvy online customers. Video enables to create new up-sell and cross-sell opportunities and boost agent productivity through face to face conversation.

Ask the customers to CallBackNow or CallBackLater if any more queries need to be addressed through the Call back feature. With the help of Weblead the customer can be provided with an access to Vivocha 24/7/365.

Other features include Web Foundry, proactive engagement, co-browsing, actionable analytics, real-time dashboard, transcript analysis, canned responses and macros, console and mobile services.

All these features provide the customer with the best possible online communication experience which runs smooth as well.Vivocha license fee is charged on a per-user, per-month basis to give step-by-step scalability in adoption of the services starting from $52.00/month.

 

 

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1 Reviews
  • James
    December 13, 2017 at 3:25 pm

    Offer real-time and proactive operator assistance to build customer loyalty.

    Company size

    Small (<50)

    User Role

    Executive

    User Industry

    Transportion

    Rating
    Ease of use8.4

    Features & Functionality8

    Native cloud, multi-tenant scale combined with enterprise-level security enables Vivocha users to create mission-critical application for their businesses. 

    Advanced Features8.7

    Integration8

    Training 8

    Customer Support8

    Renew & Recommend8.7

    ADDITIONAL INFORMATION
    Vivocha- provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing. 

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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