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Luminoso enables to understand, measure and act on large amounts of unstructured text across multiple channels. Luminoso enables global companies to tap into customer experience, fine-tune marketing strategy, elevate customer service and evolve product offering.
Category
Text Analytics Software
Features
• Unstructured, Text-Based Data • Native Analysis • Easy Data Upload and Analysis • Deployed in a Standalone Cloud • On-Premises Solution • Scalable
License
Proprietary
Price
Contact for Pricing
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1000 employees)
Company
Luminoso
What is best?
• Unstructured, Text-Based Data • Native Analysis • Easy Data Upload and Analysis • Deployed in a Standalone Cloud • On-Premises Solution
What are the benefits?
• Finding relationships across text data and structured metadata • Indentifying underlying intents behind customer comments • Classifying, labeling, and routing support tickets and contact center data • Surfacing and tracking trends in unstructured data • Emotional analysis in customer feedback
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
7.1
Features & Functionality
7.7
5.8
Advanced Features
7.8
6.8
Integration
7.6
5.6
Performance
7.8
7.5
Customer Support
7.6
6.6
Implementation
5.8
Renew & Recommend
5.9
Bottom Line
Luminoso contextualizes survey responses, satisfaction scales, and rating scores Luminoso recognizes, surfaces, and visualizes all themes, topics, and associations within feedback - and understands their context in relation to each other automatically.
7.7
Editor Rating
6.6
Aggregated User Rating
9 ratings
You have rated this
Luminoso enables to understand, measure and act on large amounts of unstructured text across multiple channels. Luminoso enables global companies to tap into customer experience, fine-tune marketing strategy, elevate customer service and evolve product offering.
Luminoso contextualizes survey responses, satisfaction scales, and rating scores Luminoso recognizes, surfaces, and visualizes all themes, topics, and associations within feedback - and understands their context in relation to each other automatically.
Luminoso Compass enables you to collect, measure, and understand large-scale customer, employee, and marketplace feedback in real time. Luminoso Compass unearths the root causes and illuminates the driving themes and topics behind sentiment. Luminoso API automatically detect, identify, and group topics within large scale feedback, so you can act on fresh, relevant insights.
Luminoso uses Artificial Intelligence and Natural Language Understanding that helps users to better work on most important business challenges which includes organizing customer support tickets, understanding the key drivers behind NPS scores as well as decoding unstructured text data.
Features & Functionality8.3
Advanced Features8.1
Integration8.2
Training 8.2
Customer Support8.2
ADDITIONAL INFORMATION Using Luminoso lets you gather all relevant information for the business and let the program establish its relationship with one another, which in turn will allow users to analyze data accurately and even faster.
Understanding the key drivers behind NPS scores
Medium (50 to 1000)
Super User
Agriculture
Luminoso uses Artificial Intelligence and Natural Language Understanding that helps users to better work on most important business challenges which includes organizing customer support tickets, understanding the key drivers behind NPS scores as well as decoding unstructured text data.
ADDITIONAL INFORMATION
Using Luminoso lets you gather all relevant information for the business and let the program establish its relationship with one another, which in turn will allow users to analyze data accurately and even faster.