TouchCommerce, is a custom online engagement solutions that optimize conversion results for market-leading brands.
Customer Engagement Platform
Program design and optimization
Big Data Analytics or data warehouse
Voice of the Customer
Contact for Pricing
Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)
TouchCommerce is a forum that enables one to communicate with their customer anytime, anywhere and on any device of their choice. These solutions include TouchSocial for social media, TouchMedia for media campaigns, TouchStore for retail, TouchConnect for contact centers, TouchSell for customer sales, TouchCare for customer care and even for industry. The products that are provided are both agent assisted and self-service. The customer can either contact the agent or access self-service so the products fit his or her needs. Agent-assisted tools work according to the requirements of the customers by providing live engagement on any device. The customer can be presented with the products they want over chatting and the costs of calling can be reduced. The customer can also opt for a self-service journey if they do not wish to be guided by an agent. The customer can find answers to all their questions just a touch away. The first feature of our customized software is program design and optimization. Once the program is launched, its performance is continually monitored. The areas of opportunity are identified and solutions are further refined. The next feature is implantation services which makes sure that before the launch of any program, the results optimization teams conduct a thorough site analysis to identify visitor behavior. Agent services are enhanced through careful selection and recruitment of skilled agents to ensure quality interactions with customers. The next feature is Big Data Analytics or data warehouse. Voice of the Customer offers analytics to answer the queries as well as identify the cause behind the problem. With the help of Aligned Pricing, improvements are made according to the results of the performance so that the whole process is transparent and clean.
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