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Nuance Digital Engagement Platform
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Review

Nuance Digital Engagement Platform

Overview
Synopsis

TouchCommerce, is a custom online engagement solutions that optimize conversion results for market-leading brands.

Category

Customer Engagement Platform

Features

•Program design and optimization
•Implantation services
•Agent services
•Big Data Analytics or data warehouse
•Voice of the Customer
•Aligned Pricing.

License

Proprietary Software

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

TouchCommerce

What is best?

•Program design and optimization
•Implantation services
•Agent services
•Big Data Analytics or data warehouse
•Voice of the Customer

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.6
8.9
Features & Functionality
8.4
8.8
Advanced Features
8.5
8.4
Integration
8.5
8.9
Performance
8.4
Customer Support
8.6
8.9
Implementation
8.7
Renew & Recommend
Bottom Line

TouchCommerce combine leading-edge technology and deeply experienced talent to identify and convert high-value site visitors by providing the live assistance they need to complete their purchase.

8.5
Editor Rating
8.8
Aggregated User Rating
4 ratings
You have rated this

TouchCommerce is a forum that enables one to communicate with their customer anytime, anywhere and on any device of their choice. These solutions include TouchSocial for social media, TouchMedia for media campaigns, TouchStore for retail, TouchConnect for contact centers, TouchSell for customer sales, TouchCare for customer care and even for industry. The products that are provided are both agent assisted and self-service.

The customer can either contact the agent or access self-service so the products fit his or her needs. Agent-assisted tools work according to the requirements of the customers by providing live engagement on any device. The customer can be presented with the products they want over chatting and the costs of calling can be reduced.

The customer can also opt for a self-service journey if they do not wish to be guided by an agent. The customer can find answers to all their questions just a touch away. The first feature of our customized software is program design and optimization. Once the program is launched, its performance is continually monitored.

The areas of opportunity are identified and solutions are further refined. The next feature is implantation services which makes sure that before the launch of any program, the results optimization teams conduct a thorough site analysis to identify visitor behavior. Agent services are enhanced through careful selection and recruitment of skilled agents to ensure quality interactions with customers.

The next feature is Big Data Analytics or data warehouse. Voice of the Customer offers analytics to answer the queries as well as identify the cause behind the problem. With the help of Aligned Pricing, improvements are made according to the results of the performance so that the whole process is transparent and clean.

 

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1 Reviews
  • Cian
    January 13, 2018 at 3:26 pm

    Provides online interaction optimization solutions that enable enterprises to increase customer conversion.

    Company size

    Medium (50 to 1000)

    User Role

    Consultant

    User Industry

    Transportion

    Rating
    Ease of use8

    Features & Functionality8.9

    Advanced Features8.4

    Reduce contact center costs. Experience better conversion rates. Save time for your company—and your customers. It helps you increase revenue, reduce cost and improve customer engagement.

    Integration8.9

    Training 8.9

    Customer Support8.9

    Implementation8.7

    ADDITIONAL INFORMATION
    TouchCommerce is the innovator in custom online engagement solutions that optimize conversion results for market-leading brands. Intelligent, automated offerings ensure customers find answers quickly, instead of waiting in long phone queues. Agent-assisted interactions deliver personalized, relevant information for customers on any device, anywhere they go.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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