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RedPoint
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RedPoint

Overview
Synopsis

RedPoint’s data-driven technology now aligns your customer’s experience with these expectations, delivering your brand promise with high contextual relevance across all touchpoints

Category

Customer Engagement Platform

Features

• Digital Transformation
• Real-Time Interaction Management
• Cross-Channel Marketing
• Data Quality
• In-Line Analytics
• Customer Data Platform

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

RedPoint

What is best?

• Digital Transformation
• Real-Time Interaction Management
• Cross-Channel Marketing
• Data Quality

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
9.0
Features & Functionality
7.8
8.6
Advanced Features
7.7
9.0
Integration
7.6
8.0
Performance
7.8
Customer Support
7.7
8.0
Implementation
Renew & Recommend
8.7
Bottom Line

RedPoint Interaction is database- and data model-agnostic and supports a range of deployment models, on-premise or hosted. It scales to meet growing needs rapidly and cost-effectively and easily integrates with a variety of third-party systems.

7.7
Editor Rating
8.5
Aggregated User Rating
2 ratings
You have rated this

RedPoint’s data-driven technology now aligns the users’ customer’s experience with these expectations, delivering users’ brand promise with high contextual relevance across all touchpoints. With RedPoint, users increase customer revenue, strengthen loyalty, enhance lifetime value, and lower the cost of interaction.

RedPoint delivers world-class customer engagement and data management solutions that are consistently innovative, comprehensive and easy to use. RedPoint designs solutions that scale. Its products offer robust data management and customer engagement capabilities that are right-sized for a full range of organizations and industries.

The RedPoint Customer Engagement Hub breaks these barriers by providing an innovative and scalable way to connect data and insights with execution touchpoints – enabling a seamless customer experience across the enterprise that is hyper-personalized to an individual customer.

RedPoint provides an agile hub with an open, connected architecture enabling organizations to leverage existing investments in customer engagement systems, while easily incorporating new and emerging technologies.

RedPoint’s Customer Interaction Platform enables organizations to deliver non-linear customer journeys that span all digital and traditional channels and devices. RedPoint’s Customer Interaction Platform delivers hyper-personalized interactions through real time analytics, underpinned by machine learning, allowing users to relevantly engage at the cadence of their customer.

RedPoint’s Customer Data Platform (CDP) operates seamlessly across hybrid data environments including simultaneous access across traditional databases and Hadoop, and processes any customer, product, device, financial, or operational data. Its CDP is certified on Hortonworks, Cloudera, MapR, and IBM Hadoop distributions, and provides native drivers to all major traditional databases.

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1 Reviews
  • Oliver
    December 10, 2017 at 10:14 am

    Connect with customers to deliver the most personalized experience across all Enterprise Touchpoints.

    Company size

    Medium (50 to 1000)

    User Role

    Consultant

    User Industry

    Transportion

    Rating
    Ease of use8.9

    Connects all of your data to provide a deep level of customer understanding that’s critical to engaging customers in real time.

    Features & Functionality8.7

    Advanced Features8.9

    Integration8

    Training 8

    Customer Support8

    Renew & Recommend8.7

    ADDITIONAL INFORMATION
    The RedPoint Customer Engagement Hub provides a single point of operational control for customer interactions, enabling brands to execute personalized customer journeys in the context and cadence of the customer. It delivers a unified view of each customer, inline analytics to determine next-best actions, and intelligent orchestration to deliver highly relevant brand experiences.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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