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Aspect NLU (Natural Language Understanding) makes it possible to deliver automated self-service interactions via customer support chatbotson channels like SMS, Twitter, or Facebook Messenger, with interactive, intuitive dialogues that are conversational and convenient.
Category
Text Analytics Software
Features
• Natural Language Understanding Enhances Text Self-Service • Natural Self-Service Conversations with Chatbots • NLU and the Customer Experience Ecosystem • Support for Languages Around the World
License
Proprietary
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1000 employees)
Company
LinguaSys
What is best?
• Natural Language Understanding Enhances Text Self-Service • Natural Self-Service Conversations with Chatbots • NLU and the Customer Experience Ecosystem • Support for Languages Around the World
What are the benefits?
• Aspect NLU makes it possible to deliver automated self-service interactions via customer support chatbots on different channels. • Aspect NLU transforms text-based self-service into natural, two-way, powerful interactions. • NLU reduces the overall cost of customer interaction by improving text-based channels
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.3
Features & Functionality
7.7
8.2
Advanced Features
7.7
8.5
Integration
7.5
8.2
Performance
7.5
8.1
Customer Support
7.6
8.6
Implementation
8.1
Renew & Recommend
—
Bottom Line
NLU complements Aspect’s CXP Pro solution for omni-channel self-service by actually understanding customer intent and providing the ability to answer open-ended questions which is essential to improving success rates for more sophisticated tasks
7.6
Editor Rating
8.3
Aggregated User Rating
3 ratings
You have rated this
Aspect NLU (Natural Language Understanding) makes it possible to deliver automated self-service interactions via customer support chatbotson channels like SMS, Twitter, or Facebook Messenger, with interactive, intuitive dialogues that are conversational and convenient.
Aspect NLU transforms text-based self-service into natural, two-way, powerful interactions. While simple automated interactions guide users through a predefined set of options, NLU complements Aspect’s CXP Pro solution for omni-channel self-service by actually understanding customer intent and providing the ability to answer open-ended questions which is essential to improving success rates for more sophisticated tasks.
Help to its users when it comes to transforming text based self service
Company size
Enterprise (>1001)
User Role
Executive
User Industry
Education
Rating
Ease of use8.3
Features & Functionality8.1
Advanced Features8.4
Integration8.1
Performance8.1
Implementation8.1
ADDITIONAL INFORMATION Aspect NLU is a powerful tool that provides help to its users when it comes to transforming text based self service in to a natural 2way conversations. Through customer support chatbots, Aspect NLU can be used on channels such as Twitter, SMS and Facebook Messenger. This program would be convenient to both users and the company itself. Companies will be able to lower the cost for their customer contact while improving on their text based channels. Aspect NLU also transfers to live agents smoothly when needed.
Help to its users when it comes to transforming text based self service
Enterprise (>1001)
Executive
Education
ADDITIONAL INFORMATION
Aspect NLU is a powerful tool that provides help to its users when it comes to transforming text based self service in to a natural 2way conversations. Through customer support chatbots, Aspect NLU can be used on channels such as Twitter, SMS and Facebook Messenger. This program would be convenient to both users and the company itself. Companies will be able to lower the cost for their customer contact while improving on their text based channels. Aspect NLU also transfers to live agents smoothly when needed.