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Aspect NLU
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Aspect NLU

Overview
Synopsis

Aspect NLU (Natural Language Understanding) makes it possible to deliver automated self-service interactions via customer support chatbotson channels like SMS, Twitter, or Facebook Messenger, with interactive, intuitive dialogues that are conversational and convenient.

Category

Text Analytics Software

Features

• Natural Language Understanding Enhances Text Self-Service
• Natural Self-Service Conversations with Chatbots
• NLU and the Customer Experience Ecosystem
• Support for Languages Around the World

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

LinguaSys

What is best?

• Natural Language Understanding Enhances Text Self-Service
• Natural Self-Service Conversations with Chatbots
• NLU and the Customer Experience Ecosystem
• Support for Languages Around the World

What are the benefits?

• Aspect NLU makes it possible to deliver automated self-service interactions via customer support chatbots on different channels.
• Aspect NLU transforms text-based self-service into natural, two-way, powerful interactions.
• NLU reduces the overall cost of customer interaction by improving text-based channels

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.3
Features & Functionality
7.7
8.1
Advanced Features
7.7
8.4
Integration
7.5
8.1
Performance
7.5
8.1
Training
Customer Support
7.6
Implementation
8.1
Renew & Recommend
Bottom Line

NLU complements Aspect’s CXP Pro solution for omni-channel self-service by actually understanding customer intent and providing the ability to answer open-ended questions which is essential to improving success rates for more sophisticated tasks

7.6
Editor Rating
8.2
Aggregated User Rating
1 rating
You have rated this

Aspect NLU (Natural Language Understanding) makes it possible to deliver automated self-service interactions via customer support chatbotson channels like SMS, Twitter, or Facebook Messenger, with interactive, intuitive dialogues that are conversational and convenient. Aspect NLU transforms text-based self-service into natural, two-way, powerful interactions. While simple automated interactions guide users through a predefined set of options, NLU complements Aspect’s CXP Pro solution for omni-channel self-service by actually understanding customer intent and providing the ability to answer open-ended questions which is essential to improving success rates for more sophisticated tasks.

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1 Reviews
  • Callum
    September 14, 2017 at 11:26 am

    Help to its users when it comes to transforming text based self service

    Company size

    Enterprise (>1001)

    User Role

    Executive

    User Industry

    Education

    Rating
    Ease of use8.3

    Features & Functionality8.1

    Advanced Features8.4

    Integration8.1

    Performance8.1

    Implementation8.1

    ADDITIONAL INFORMATION
    Aspect NLU is a powerful tool that provides help to its users when it comes to transforming text based self service in to a natural 2way conversations. Through customer support chatbots, Aspect NLU can be used on channels such as Twitter, SMS and Facebook Messenger. This program would be convenient to both users and the company itself. Companies will be able to lower the cost for their customer contact while improving on their text based channels. Aspect NLU also transfers to live agents smoothly when needed.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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