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Conversocial
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Review

Conversocial

Overview
Synopsis

Conversocial enables hundreds of global brands including Hyatt, Sprint, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships.

Category

CRM Software

Features

• Organize, prioritize, route and triage without lifting a finger
• Preventive customer service
• Empower your agents
• CRM interaction history
• Easy-to-understand multichannel insights

License

Proprietary Software

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Conversocial

What is best?

• Organize, prioritize, route and triage without lifting a finger
• Preventive customer service
• Empower your agents
• CRM interaction history
• Easy-to-understand multichannel insights

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.4
8.5
Features & Functionality
8.4
8.4
Advanced Features
8.3
8.4
Integration
8.2
Performance
8.3
Training
Customer Support
8.2
Implementation
Renew & Recommend
Bottom Line

Conversocial is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction,

8.3
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

Conversocial is a real-time social media management system which allows companies to provide customer support. Conversocial is a provider of cloud-based social customer service solutions. Helps global brands radically change customer experience, increase agent productivity and improve operational efficiency by managing the flux of customer service inquiries and discussions on social media channels (Facebook, YouTube, Twitter, Google+, and Instagram). Also, integrates all engagement across social media channels into one, centralized dashboard. Conversocial provides an orderly, easily navigated platform for routing and answering social media comments and inquiries. Provides multi-team member workflow - manages and delegates message volume, avoids duplication of efforts. It also segments and archives the communications in an accessible way for review or recovery. Conversocial prioritizes audience conversations based on select keywords and phrases. With a Priority Inbox for important messages Conversocial gives structure to social media management.

Conversocial self-learning prioritization engine uses natural language processing and analysis of historic responses to ensure dealing with what’s important to customers.Conversation History keeps conversations running smoothly with full interaction history for each fan and follower. Collaborative workflow allows sharing information quickly, and creates tasks for others.Conversocial's collaborative platform lets teams share social communication, during the time that management retains control of social platforms.Analytics & Reporting measures important data, e.g. customer satisfaction, response times, and issue frequency. Conversocial also creates insightful analytics that can be produced at the push of a single button at any time. It also has a page with the tool that provides crucial for business real time analytics.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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About The Author
CRM Desk