Civic CRM

CiviCRM is a web-based, open source, Constituent Relationship Management (CRM) software that is designed for non-profit organizations. It helps non-profits nurture relationships with their constituents and supporters. CiviCRM states that it listens to its users and releases updates that address their needs. The app offers a range of features including contact/event/member/case management, mass email marketing, fundraising and peer-to-peer campaigns. It supports more than 20 languages.

CiviCRM allows organizations to automatically store all data for each contact in one place, creating a unified, holistic record for each constituent. A practically unlimited number of custom fields allow users to track whatever data they need to identify and report on. Process and track contributions, send gift acknowledgements, and report on data in an elegant and intuitive workflow process. CiviCRM’s integrated nature makes creating and tracking fundraising appeals straightforward and powerful. With CiviCRM, collect and record contributions to your organization made via check, phone and public web forms and tie them directly to constituents contact records.

Easily import and export contribution data to / from other systems like an accounting package. Record checks, process credit card transactions made over the phone, and integrate directly with online donation pages, all in CiviCRM. CiviCRM makes it easy to create and manage bulk email lists. CiviCRM allows organizations to create, manage, and track simple or sophisticated case management workflows. Easily manage single interactions, such as recording the results of a phone conversation with a constituent. Track a complex sequence of interactions or communications. CiviCRM enables organizations to build advocacy campaigns by tying together and tracking the progress of a campaign’s events, mailings, activities, and contributions.