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Civic CRM
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Civic CRM

Overview
Synopsis

CiviCRM is a web-based, open source, Constituent Relationship Management (CRM) software that is designed for non-profit organizations. It helps non-profits nurture relationships with their constituents and supporters.

Category

Legal Software Tools Free and Open Source

Features

• Personal Campaigns: Allow constituents to create a personal contribution page
• Multiple Formats: View the data in a table, bar chart, or pie chart
• Case Management
• Reporting - Print reports across cases or for a single case, redacting sensitive data where necessary
• Multiple address, email, and phone number fields to reach people wherever they are
• Integrated Gift Acknowledgement
• Post-Event Wrap-Ups

License

Proprietary

Price

Free

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Civic CRM

What is best?

• Multiple Formats: View the data in a table, bar chart, or pie chart
• Case Management
• Reporting - Print reports across cases or for a single case, redacting sensitive data where necessary
• Multiple address, email, and phone number fields to reach people wherever they are
• Integrated Gift Acknowledgement
• Post-Event Wrap-Ups

What are the benefits?

• Flexible and Configurable: Whether a workflow is simple or complex, with ad-hoc activities or a very defined timeline, it can be tracked in CiviCRM
• Easy: Hundreds of free add-ons to choose from
• Create online membership directory accessible to members
• Measure Statistics: Monitor open rates, click-through rates, bounces, un-subscribes & more

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.2
Features & Functionality
7.6
8.0
Advanced Features
7.6
8.2
Integration
7.6
8.6
Performance
7.6
8.5
Customer Support
7.6
8.4
Implementation
8.4
Renew & Recommend
8.8
Bottom Line

CiviCRM is web-based software used by a diverse range of organizations, particularly not-for-profit organizations (nonprofits and civic sector organizations).

7.6
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

CiviCRM is a web-based, open source, Constituent Relationship Management (CRM) software that is designed for non-profit organizations. It helps non-profits nurture relationships with their constituents and supporters. CiviCRM states that it listens to its users and releases updates that address their needs. The app offers a range of features including contact/event/member/case management, mass email marketing, fundraising and peer-to-peer campaigns. It supports more than 20 languages.

CiviCRM allows organizations to automatically store all data for each contact in one place, creating a unified, holistic record for each constituent. A practically unlimited number of custom fields allow users to track whatever data they need to identify and report on. Process and track contributions, send gift acknowledgements, and report on data in an elegant and intuitive workflow process. CiviCRM’s integrated nature makes creating and tracking fundraising appeals straightforward and powerful. With CiviCRM, collect and record contributions to your organization made via check, phone and public web forms and tie them directly to constituents contact records.

Easily import and export contribution data to / from other systems like an accounting package. Record checks, process credit card transactions made over the phone, and integrate directly with online donation pages, all in CiviCRM. CiviCRM makes it easy to create and manage bulk email lists. CiviCRM allows organizations to create, manage, and track simple or sophisticated case management workflows. Easily manage single interactions, such as recording the results of a phone conversation with a constituent. Track a complex sequence of interactions or communications. CiviCRM enables organizations to build advocacy campaigns by tying together and tracking the progress of a campaign’s events, mailings, activities, and contributions.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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