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Bpm’online CRM Government
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Bpm’online CRM Government

Overview
Synopsis

Bpm’online offers a vertical CRM solution that enables governmental organizations to streamline key business processes and enhance customer experience. Governmental organizations leverage bpm’online CRM to meet the ever-increasing expectations of digitally-native individuals and organizations as well as to enhance the data management, information sharing and collaboration across departments.

Category

Public Sector CRM

Features

• Templates & Document Categories Management
• Business Process Management
• Document Flow Automation
• Automated Multi-Tier Review
• Omnichannel Service Management
• Contact Center Automation
• Knowledge Management

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Bpm’online Government

What is best?

• Document Flow Automation
• Automated Multi-Tier Review
• Omnichannel Service Management
• Contact Center Automation
• Knowledge Management

What are the benefits?

• Personalized Approach for Each Citizen
• Automate Key Business Processes
• Efficiently Collaborate on Projects
• Keep Track of the Latest Updates

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
7.5
Features & Functionality
7.6
9.1
Advanced Features
7.6
9.0
Integration
7.6
9.3
Performance
7.6
8.5
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

Boost operational efficiency, provide exceptional level of service to citizens, centralize data and increase transparency with bpm’online’s process-driven CRM for government.

7.6
Editor Rating
8.7
Aggregated User Rating
2 ratings
You have rated this

Bpm’online offers a vertical CRM solution that enables governmental organizations to streamline key business processes and enhance customer experience. Governmental organizations leverage bpm’online CRM to meet the ever-increasing expectations of digitally-native individuals and organizations as well as to enhance the data management, information sharing and collaboration across departments. Thanks to the low-coding technologies, bpm’online intelligent platform enables users to easily build and change business processes without deep technical skills. Bpm’online offers the agility to easily and rapidly modify existing applications and processes to keep pace with the new business environment. Three comprehensive full-fledge applications presented by bpm’online allow to manage a complete customer journey, empowering companies with out-of-the-box solutions, templates and best practice tools to align all the stages of marketing, sales and service on a single platform. Bpm’online gives its users an ability to have a 360° view over their customers, leads and opportunities, which essentially helps to provide an outstanding customer experience. The system stores all the interactions history, and smart data scientist gathers available information from the open sources, thus completing the profile. Manager can easily track the completeness of every profile and double-check information relevance. The advanced CRM solutions allow to merge duplicates to make sure the database is organized in the most efficient way. With bpm’online, users have access to all the necessary information from any mobile device. Mobile CRM solutions allow representatives of marketing, sales and service departments to easily manage daily tasks and plan activities with the help of any portable device: laptop, smartphone or tablet. Bpm’online users always have access to customer interaction history and all the account details from a single interface.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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About The Author
Veronica Dean