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Bpm’online offers a vertical CRM solution that enables governmental organizations to streamline key business processes and enhance customer experience. Governmental organizations leverage bpm’online CRM to meet the ever-increasing expectations of digitally-native individuals and organizations as well as to enhance the data management, information sharing and collaboration across departments.
Public Sector CRM
• Templates & Document Categories Management • Business Process Management • Document Flow Automation • Automated Multi-Tier Review • Omnichannel Service Management • Contact Center Automation • Knowledge Management
Contact for Pricing
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
What is best?
• Document Flow Automation • Automated Multi-Tier Review • Omnichannel Service Management • Contact Center Automation • Knowledge Management
What are the benefits?
• Personalized Approach for Each Citizen • Automate Key Business Processes • Efficiently Collaborate on Projects • Keep Track of the Latest Updates
Aggregated User Rating
Ease of use
Features & Functionality
Renew & Recommend
Boost operational efficiency, provide exceptional level of service to citizens, centralize data and increase transparency with bpm’online’s process-driven CRM for government.
Aggregated User Rating
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Bpm’online offers a vertical CRM solution that enables governmental organizations to streamline key business processes and enhance customer experience. Governmental organizations leverage bpm’online CRM to meet the ever-increasing expectations of digitally-native individuals and organizations as well as to enhance the data management, information sharing and collaboration across departments. Thanks to the low-coding technologies, bpm’online intelligent platform enables users to easily build and change business processes without deep technical skills. Bpm’online offers the agility to easily and rapidly modify existing applications and processes to keep pace with the new business environment. Three comprehensive full-fledge applications presented by bpm’online allow to manage a complete customer journey, empowering companies with out-of-the-box solutions, templates and best practice tools to align all the stages of marketing, sales and service on a single platform. Bpm’online gives its users an ability to have a 360° view over their customers, leads and opportunities, which essentially helps to provide an outstanding customer experience. The system stores all the interactions history, and smart data scientist gathers available information from the open sources, thus completing the profile. Manager can easily track the completeness of every profile and double-check information relevance. The advanced CRM solutions allow to merge duplicates to make sure the database is organized in the most efficient way. With bpm’online, users have access to all the necessary information from any mobile device. Mobile CRM solutions allow representatives of marketing, sales and service departments to easily manage daily tasks and plan activities with the help of any portable device: laptop, smartphone or tablet. Bpm’online users always have access to customer interaction history and all the account details from a single interface.
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