Microsoft Dynamics CRM for Government

Microsoft Dynamics CRM is a complete relationship management solution that helps improve collaboration, communication, operational insight and overall efficiencies. Built on and accessed through Microsoft technologies, it provides a flexible and affordable platform that gives government organizations a 360-degree view of citizens’ and constituents’ information and needs in order to quickly and easily resolves inquiries and issues. Microsoft Dynamics CRM automates and streamlines key tasks associated with and much more, thus empowering government organizations to meet their unique requirements and improve service delivery across all departments and functional areas. Microsoft Dynamics CRM can help governments attain three key objectives: People-Centric Productivity, Citizen Value Creation and Government Cost. Microsoft Dynamics CRM for Government People-Centric Productivity Increase workload efficiencies for staff by automating tasks, centralizing data and enhancing business intelligence. Mobile analytics have been enhanced for more effective analysis, and upgraded guided processes to reduce uncertainty. Automated grant request, review, management, and tracking systems help ensure that the funds granted or received are used efficiently, effectively, and as planned in order to benefit the community. Workers are already proficient with the Microsoft suite of products, and Dynamics CRM’s seamless integration with other Microsoft products such as Outlook, Excel and Word facilitate data handling and correspondence handling, so deployment is swift, and daily use becomes agile, straightforward and conducive to increased productivity. A smoother and more intuitive navigation system streamlines tasks even further and eliminates extraneous clicking, searching and window pop-ups. It helps process enforcement has also been enhanced to ensure that each interaction is handled in the best proven way. It’s a clean, focused, intuitive and immersive experience Microsoft Dynamics CRM for Government. Citizen Value Creation Provide higher levels of service to citizens by streamlining interactions, empowering citizens and increasing transparency. It helps provide quick issue resolution for citizens, a “onestop-shop”. Instead of extensive and extended interactions with multiple government workers involving repeatedly providing the same information over and over again, citizens can find resolution of multiple issues through one quick and accurate point of contact due to centralized, agency-wide citizen information. Regardless of whether information or service requests are made by phone or email, via a website or in person, contact center staff members can easily access information and route requests to appropriate departments. It offers seamless, quick, efficient, citizen-centric service results in increased citizen satisfaction levels and strengthened relationships between government and its citizenry.