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Nina
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Nina

Overview
Synopsis

Nina, the Nuance Intelligent Virtual Assistant, is designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text

Category

Intelligent Personal Assistants

Features

• Natural conversation
• Smarter learning
• Seamless integration
• Secure

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Nina

What is best?

• Natural conversation
• Smarter learning
• Seamless integration

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.2
6.4
Features & Functionality
8.0
9.1
Advanced Features
8.2
9.2
Integration
8.1
8.9
Performance
8.1
6.6
Training
4.4
Customer Support
8.0
5.2
Implementation
Renew & Recommend
Bottom Line

Nina is a virtually human app that acts as an intelligent automated virtual assistant that is used for customer self service in companies and allows conversations which are intelligent automated with a human touch

8.1
Editor Rating
7.1
Aggregated User Rating
9 ratings
You have rated this

Nina is a virtually human app that acts as an intelligent automated virtual assistant that is used for customer self service in companies and allows conversations that are intelligent automated with a human touch. Integrating this app to your customer service platform in your company is essential as Nina virtually understands everything your customer does therefore maintaining a truly consistent voice for your brand and products. Nina is able to have natural conversation with your customers as it has the ability to comprehend complex questions. This enables provision of the right answers to your customers on anything they ask. Nina can be seamlessly integrated on any digital channel. This is essential to any business as Nina eliminates the typical siloed applications. Nina app ensures that ever user experience is never interrupted. This is achieved integration of human assisted engagements through consolidation of the hidden coach or important data transference when a user uses live chat. Nina is also a secure intelligent and automated virtual assistant. It is secure as Nina ID uses a secure multifactor authentication via a biometric voice recognition that ensures that your customers are truly who they say they are. The users can also be automatically authenticated by taking a selfie or by saying a simple spoken passphrase. The level of fraud prevention and security to conversations that take place on your website, via SMS and within messaging apps by using Nina is unmatched. The Nuance NLU technology that Nina uses ensures your company will offer a consistent customer experience.

Nina

 

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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