Kirona Solutions

Established in 2003, Kirona has since grown to become the UK leader in producing world class field service management software. Over 30,000 field-based workers across the world rely on Kirona’s dynamic research scheduling and mobile workforce software for them to effectively and productively carry out their work each day. They bring together the latest cutting-edge software together with a first class service organization. This ensures delivery of the following main business objectives:

• Delivering seamless workflow management from work creation, scheduling, job allocation to implementation.
• Holistically integrating the back office team and mobile workforce with their customers.
• Reducing overheads, facilitating substantive performance improvements and enhancing customer service.

Kirona's field workforce product suite comprises of the following four main components:

DRS Dynamic Resource Scheduler: Enables real-time tracking of the mobile workers progress against the work schedule. It presents an at-a-glance visual representation of those jobs outstanding, in-progress and completed.

Job Manager: Allows the office-based teams to optimally schedule and allocate work and deliver the required information directly to the field worker’s mobile device.

InfoSuite: Provides a holistic view of business operations with the capability to analyse performance trends, highlight critical performance indicators and discover aspects of consistent improvement.

Work Hub: Enables businesses to better understand the overall picture by utilising the information from their existing systems together with intuitive data management capabilities to provide optimal workflow scheduling.

On their own these software applications provide excellent benefits, but together, they create a comprehensive solution to manage and optimise your field service management business.

Kirona’s solutions include resource scheduling and appointment booking, reactive maintenance management, business analytics, work flow management, job costing, mobile working, void and complex planned work management, contractor management, stock management, asset management, customer engagement and performance monitoring. They are provided either as an upfront software purchase or as a monthly pay-as-you-use service.

Kirona’s customer service team provide a comprehensive support package to all their customers, from project implementation through to day-to-day assistance and maintenance. They also provide technical expertise for other critical areas including hardware support, security, and third party products.