Actiance Expands Supervisory Capabilities for Alcatraz

Actiance, a leader in communications compliance, archiving and analytics, released expanded supervisory review capabilities for Alcatraz, its cloud-based archive for a broad range of communication channels. Powered by Alcatraz’s modern, searchable content store, the expanded supervisory capabilities employ advanced analytics to enable greater insight into conversations occurring across 70+ communication channels. Now customers in regulated industries, such as financial services, government and healthcare, can quickly identify policy violations in context to ensure compliance with evolving industry regulations.

Recently, there’s been heightened SEC, FINRA, IIROC and FCA regulatory scrutiny within financial services firms with increasing focus on the supervisory review processes that broker-dealers and investment advisers are required to perform. Without the proper technology in place, those responsible for supervisory reviews are quickly consumed with tedious, mechanical exercises. Alcatraz’s expanded supervisory features delivers companies with a cloud-based solution for compliance, while bolstering the efficiency of reviewers and enabling greater insights into the context of conversations.

Today’s enterprises use many different communication channels to drive their businesses and each channel contains a unique set of properties that organizations must archive, review and analyze in order to comply with regulatory mandates. Now with enhanced features, Actiance provides centralized supervisory compliance with policy management and advanced analytics capabilities in one unified platform. Enterprises can then extract greater value from information stored within Alcatraz, while eliminating the hassle of managing compliance in multiple tools.
With Alcatraz’s expanded supervisory features, customers will benefit from:

• Improved supervisory review efficiency: New features enable customers to automate review queue volumes, distribute workloads across collaborative workspaces and adjust workflows to achieve optimal productivity.
• Greater control across channels: Unlike other review tools designed for only email, Actiance provides a platform, purposed-built to capture and supervise content across 70+ communication channels, enabling extended control across the broadest set of channels. With the ability to conduct queries to observe the conversation as it jumps across multiple communication networks and channels, organizations can reduce false positives and improve review effectiveness.
• Analytics for greater insights into conversations: With a unified platform and full integration with Actiance Socialite and Actiance Vantage, organizations can analyze stored communications data to reveal patterns and the social graph across internal employees and external participants that might require compliance attention.