The Talkus livechat widget makes it easy for customers to chat with the users in real-time by just adding it to the user’s website and the users are good to capture visitors as leads and convert them to customers.
The Talkus livechat widget offers features such as Slack integration and Slack features and tickets. The Talkus livechat widget lets the users chat with visitors, users and customers on the user’s website in real-time without leaving Slack.
The Talkus livechat widget also introduces tickets. Tickets make customer support easy because just by checking tickets, users can see if a conversation is new, or find out who took care of an old issue. Tickets also lets users see if the channel is empty which means there aren't any tickets users need to take care of. Talkus livechat widget’s tickets also help users to stay organized since users can tag a ticket to move it to a dedicated channel. So if there is a tech issue, users can tag the ticket and it will move to the developer team.
Talkus is in Slack, so all those great Slack features are with the users to play around with. Users can also invite team members on Slack into a specific ticket so they can help out, or add text notes to individual visitors so it's easy to recall important information. Users can connect their backend and create custom responses which lets Talkus adapt to make it look, feel, and sound like the users.
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