Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people.
Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs. Aircall is an ideal fit for those with remote teams or virtual offices located abroad. Aircall provides simplified but professional phone support for various businesses, no matter their size. Its software is created for startups and customer support teams that have between five and 50 people.
Most Aircall users are working within the technology space, with remote and international operations teams becoming top users of the software. Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc.
Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks. Managers will be able to make data-driven decisions with the analytics and a real-time and historical reporting. Transform inside sales reps and unleash their potential with Power Dialer.
Utilize post-call automations and workflows to minimize downtime between calls. Click-to-dial empowers reps to maximize output, ditch manual dialing, and decrease the time from research to outreach. Track performance, trends, and productivity. Aircall’s analytics empowers users to make data-driven decisions. Full support and training are offered, including a knowledge base for new and existing users.