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Aircall

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Aircall

Overview

Synopsis

Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people.

Category

VPN Services

Features

• Call queuing can keep callers on hold until the next teammate is available
• Warm transfer empowers agents to quickly debrief the next available agent before transferring a call
• Parallel call: Put an active call on hold and place a new, parallel call to an external number
• Extensions: Every teammate can be easily reached by dialing their 3-digit extension
• Advanced analytics and reporting
• Call whispering: Secretly speak to employees while they are on an active call

License

Proprietary

Price

• Essentials - $30 / month / user
• Professional- $50 / month / user

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

Aircall

What is best?

• Warm transfer empowers agents to quickly debrief the next available agent before transferring a call
• Parallel call: Put an active call on hold and place a new, parallel call to an external number
• Extensions: Every teammate can be easily reached by dialing their 3-digit extension
• Advanced analytics and reporting
• Call whispering: Secretly speak to employees while they are on an active call

What are the benefits?

• Empowered analytics: By building a custom integration with the Aircall API, gain access to more advanced call statistics
• Google import: Import contacts and their phone numbers from Google Apps, and share them with teammates
• Quality support: Have all of your customer information instantly when receiving calls and to increase productivity and customer satisfaction
• Time-based routing: Manage who answers incoming calls and make sure calls don’t go unanswered

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.6

8.5

Features & Functionality

7.6

9.0

Advanced Features

7.6

8.9

Integration

7.6

8.8

Performance

7.6

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Customer Support

7.6

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Implementation

—

Renew & Recommend

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Bottom Line

Aircall empowers Sales & Support teams to ace every call with a phone system specifically built for their favorite business tools.

7.6

Editor Rating

8.8

Aggregated User Rating

2 ratings

You have rated this

Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs. Aircall is an ideal fit for those with remote teams or virtual offices located abroad. Aircall provides simplified but professional phone support for various businesses, no matter their size. Its software is created for startups and customer support teams that have between five and 50 people.

Most Aircall users are working within the technology space, with remote and international operations teams becoming top users of the software. Aircall offers a range of features like call recording, interactive voice response, shared call inbox, call queuing etc.

Aircall can integrate with CRM systems (e.g. Zendesk) or collaboration tools (Slack) using an API and Webhooks. Managers will be able to make data-driven decisions with the analytics and a real-time and historical reporting. Transform inside sales reps and unleash their potential with Power Dialer.

Utilize post-call automations and workflows to minimize downtime between calls. Click-to-dial empowers reps to maximize output, ditch manual dialing, and decrease the time from research to outreach. Track performance, trends, and productivity. Aircall’s analytics empowers users to make data-driven decisions. Full support and training are offered, including a knowledge base for new and existing users.

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