Oracle IT Service Management Suite is an enterprise IT management suite software that enables companies to address and comprehensively manage the business of IT across their enterprises.
Oracle IT Service Management offers innovation in response to volatile market conditions, and align services with business operations across global networks. Oracle IT Service Management Suite also provides solutions based on best in class applications that span the complete IT service lifecycle.
Oracle IT Service Management also offers comprehensive and integrated solutions that power information-driven business excellence at a service desk. The enterprise IT management suite software also provides customers with the ability to deploy ITSM solutions that fully leverage the next generation CRM platform. Through this CRM platform, Oracle IT Service Management Suite give support to customers, partners, and employees across marketing, sales, service, and HR for support of both internal and external services.
Oracle IT Service Management Suite gives users applications that are based on an open, complete, and standards-based architecture. Oracle IT Service Management also provides closed loop remediation through the integration of service management with Oracle Enterprise Manager to achieve a streamlined system and problem management. Oracle IT Service Management Suite offers enterprise-level IT management tools that are integrated into the business systems and process. These tools also enable consistent and proactive management of the IT landscape.
The benefits offered by Oracle IT Service Management Suite include improved resource efficiency, increased satisfaction of users, and improved probability of achieving desired business outcomes. The software also allows leveraging technology investments across both business and IT operations.
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