NICE Robotic Automation lets users relieve employees of tasks that require no human intervention (“unattended”) and partially automate those that do (“attended”).
NICE Robotic process automation (RPA) automates manual desktop tasks that are highly structured, routine and rules- schedule- or event-driven, requiring little (if any) analysis or subjective judgement. NICE Robotic Process Automation lets customer service personnel focus on customers and service, rather than forms and tabulations so the natural result is improved customer experience and 100% success in meeting service-level agreement requirements.
NICE Robotic automation’s software robots complete routine tasks about 5 times faster than people and the robots work 24/7 so the user’s team can handle unstructured, customer-focused and problem-solving activities which increases employee engagement and efficiency, dramatically improving productivity.
Users can also be confident of 100% accuracy, 100% consistency and 100% policy compliance from NICE RPA software, as the user’s robots repeatedly and unflaggingly perform their tasks exactly as programmed so clerical errors, as well as the time needed to correct them, are eliminated. With NICE RPA in place, the user’s employees can focus on the tasks that add the most value to the user’s business and are a far better use of their time.
And when there is a spike or lull in demand, automation can be easily and rapidly scaled accordingly to ensure consistent service. NICE Robotic Automation also avoids unnecessary expenditures and ensures full coherence with in-house workflows, by leveraging the user’s existing IT assets. Users can elevate the business to reach new efficiency levels and introduce an unsurpassed standard of service by identifying current process inefficiencies and handing them over to NICE RPA.