Reviews
Now Reading
Zoho Desk
0
Review

Zoho Desk

Overview
Synopsis

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Category

Help Desk Software Free

Features

• Instant updates
• Immediate action
• Complete context
• Constant collaboration
• Extended functionalities available

License

Proprietary

Price

• Enterprise: $25 per agent/per month (enterprise-class help desks)
• Professional: $12 per agent/per month (most popular)
• Free: $0 per agent/per month (10 free users)

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Zoho Desk

What is best?

• Instant updates
• Immediate action
• Complete context
• Constant collaboration
• Extended functionalities available

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.3
4.2
Features & Functionality
8.1
4.1
Advanced Features
8.2
Integration
8.1
Performance
8.2
Training
Customer Support
8.3
3.7
Implementation
Renew & Recommend
Bottom Line

Zoho desk is a help desk software that allows companies to focus on their customers.

8.2
Editor Rating
4.0
Aggregated User Rating
2 ratings
You have rated this

Zoho desk is a help desk software that allows companies to focus on their customers and have the support team and customers connected and interacting at all times. Support agents are allowed to organize their work based on tickets that need more attention, but also to contextualize the history of the customers and previous interactions, to create responses attaching relevant documentation, to ask for approval and to collaborate on tickets with others, all from the same single point of entry. Managers of support teams will be able to view all information relevant to the decision making process, to monitor information with custom reports for metrics, that will allow them to analyze and understand the causes of problems and to propose solutions to improve service. Managers will be able to create rules to establish SLA and contract particularities, and they can furthermore have tickets which have passed their expected resolution times brought to their attention. Customers of the help desk will have a knowledge database at their service to find answers to their problems by themselves before engaging the support agents, they will be able to work on communities to share experiences with others, and they will be connected to the support teams by different means, such as phone, chat, social media and email.

Notifications can be personalized for all parties involved, for example: customers will get notifications on ticket updates and agents will get notifications on customer responses. The software can be further extended to meet specific needs, with tools already included, such as APIs, custom functions, and other integrations.

 

Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%