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Wise
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Wise

Overview
Synopsis

Wise.io provides predictive intelligence to help your agents be more productive and focus where customers need them most.

Category

Predictive Lead Scoring Software

Features

•Allow customer acquisition and retention
•Foster revenue growth
•Enable smart routing
•Generate recommended responses
•Create automated replies

License

Proprietary Software

Price

Contact for price

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Wise

What is best?

•Allow customer acquisition and retention
•Foster revenue growth
•Enable smart routing
•Generate recommended responses

What are the benefits?

• High performance machine learning
• Massive value in data and crunching
• Sophisticated ML systems
• Better customer experience
• Vastly derived quantities of industrial data
• Well redsourced platform

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
Features & Functionality
7.4
Advanced Features
7.4
Integration
7.6
Performance
7.6
Training
Customer Support
7.5
Implementation
Renew & Recommend
Bottom Line

Wise.io customer support applications provide intelligent automation that mimics the decision making of your best agents, freeing them to do what they do best — solving the hardest problems for your most important customers.

7.5
Editor Rating
Aggregated User Rating
You have rated this

Wise.io is a predictive intelligence tool. It allow users to keep track of customers and to know them deeply. The software allow users to manage customers and identify their needs. It helps agents to be responsive towards customers. Agents can be more productive and focused towards what is needed by customers the most. The software maintains data regarding customers’ behaviors. The software helps agents to deflect tickets. The agents can lower their response time. Agents are more responsive to customers’ problems and issues using this particular software. Issues of custo0mers are identified instantly. These issues are addressed by agents in minimal time period. The software enables triage free routing. Under this agents or groups of individuals are identified who might receive new tickets. The software provides templates to design response towards issues. Agents can make use of these templates to design their best response towards problems and issues of customers. The software enables users to manage responses and issues of customers effectively. Customer problems are addressed by the agents in the most perfect way. The software delivers automated replies towards issues of customers. The software is fast, quick and efficient in delivering responses to customers. The software empowers users to manage their customers in a better way. Users are identified with the best responses. Recommendation for responses to customer problems are outlined by the software. Revenue growth is fostered by matching customers with personalized issues. Customers are attracted and retained by the software. Marketing activities are directed towards acquisition of customers and high risk customers are responded immediately to stop them from leaving.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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