What is IT Infrastructure Library (ITIL)?

ITIL is the acronym for the "IT Infrastructure Library" guidelines developed by the CCTA (now OGC) in Norwich, England, for the British government. Today, ITIL is the de-facto global standard in the area of service management. It contains comprehensive publicly accessible specialist documentation on the planning, provision and support of IT services.

ITIL provides the basis for improvement of the use and effect of an operationally deployed IT infrastructure. IT service organizations, employees from computing centers, suppliers, specialist consultants and trainers took part in the development of ITIL.

ITIL describes the architecture for establishing and operating IT service management. Apart from guidelines for service management in book form, ITIL provides its users with a range of other products, for example, in the areas of Training and coaching, vocational and professional examinations, and consultancy.

The ITIL books are best practice guidelines for service management, with the guidelines describing what rather than how. Service management is tailored to the size, the internal culture and, above all, the requirements of the company.

• Best practices and recommendations for implementations
• Process Descriptions.

IT Infrastructure Library

IT service management is developed with help of IT service specialists. ITIL provides best practice guidelines for service management. They describe the different processes in IT service management and what has to be considered in establishing and operating these services.

The IT Solution Management takes care of the execution of the services and provides the tools required for running the services. The cooperation of ITIL and IT Solution Management is a meaningful combination of ‘What has to be done (ITIL)’ and ‘How can this be done.

• Reduced TCO / Faster ROI
• Reduced expenditure in developing IT processes
• Reduced cost of implementation / change management
• Reduced cost of operations
• Leverage existing IT investments
• Improved IT productivity
• Quality improvements
• Improved quality of IT services
• Increased reliability of IT solutions
• Satisfaction
• Improved communication with customers of IT
• Improved employee satisfaction

What are the benefits of IT Infrastructure Library?

By combining ITIL and IT Solution Management customers can gain the complementing benefits of both sides. They can achieve further reductions of cost of IT service management, better quality of IT service and additional improvements of customer and employee satisfaction. The ITIL processes ensures a tight connection between the different IT services.