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What is Customer Experience ?
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What is Customer Experience ?

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What is Customer Experience ? Customer experience is the sum of all experiences a customer has with a supplier of goods and services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context.

What is Customer Experience ?

 

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