What is Business Process Monitoring?

Business Process Monitoring is the proactive and process oriented monitoring of a company’s core business processes. It includes the observation of all technical and application related functions that are required for a smooth and reliable flow of the core business processes.

• To detect problem situations as early as possible in order to solve them as fast as possible before they become critical for the business.
• By introducing a tool to provide defined monitoring procedures and to enable the customer’s Solution Support Organization to respond to and to solve problems more proactively.

Business Process Monitoring includes the solution wide observation of Business process performance Key Performance Indicators, Background jobs, Program Scheduling Management tasks, Business application logs such as any error log, general application log, due list logs etc. It also includes the monitoring of Data transfer via interfaces between software components, Data consistency, Technical infrastructure and components which are required to run the business processes and Required periodic monitoring tasks.

Business Process Monitoring is not only a tool. It rather comprises of a detailed procedures for error handling and problem resolution, Precise definition of contact persons and escalation paths and Tight integration into the customer’s Solution Support Organization.

• End-to-end monitoring of business processes
• Proactive and process-oriented alert monitoring
• Graphical business process representation including better visibility and overview
• Structured and documented error handling procedures and contact persons to avoid redundancies in monitoring
• Detect problem situations as early as possible
• Respond to and solve them as fast as possible
• One common understanding and view of the Solution for all Business Departments, IT Department, Solution Support Organization etc.
• Increase the business process availability and prevent cost intensive business process downtime as well as overtime for your employees
• Lower the Total Cost of Ownership (TCO)

What are the benefits of Business Process Monitoring

Business Process Management, as part of Solution Management, focuses on the operation (rather than on the implementation) of business processes from an application or functional perspective. This includes, basically, all steps or tasks that have to be fulfilled in order to operate the business processes and to ensure their smooth and reliable flow across the different technical components.

Business Process Monitoring, as part of Solution Monitoring and Business Process Management, means the proactive and process-oriented monitoring of the most important or critical business processes including the observation of all technical and business application specific functions that are required for a steady and stable flow of the business processes.

The core business processes that are implemented in an ERP or other software and operated by a company are of particular importance, and Business Process Monitoring is intended to ensure a smooth and reliable operation of the business processes and, thereby, that the core business processes meet a company’s business requirements in terms of stability, performance, and completeness.

The Solution Management tools provides a graphic to visualize a company’s (distributed) system and solution landscape and all related business processes. By using Business Process Management, it is possible to define and customize alert situations from a basic set of configurable alerts provided by the Solution Management tools. These alerts are then visualized by green, yellow, and red alert icons for each individual business process step in the graphical business process representation.

Business Process Monitoring is intended to detect and respond to critical situations as early as possible in order to solve problems as fast as possible.

In addition, the Solution Management tools offers extended functionality for error handling and problem resolution. By the definition of contact persons and escalation paths, Business Process Monitoring can be integrated into the company’s overall strategy for Business Process Management and Solution Management within their Solution Support Organization.