Vision Critical

Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight.

Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes.

Hundreds of high-performance organizations use Vision Critical’s technology, including Adobe and Yahoo. Vision Critical provides a branded community website to engage customers in a private, secure online community that allows you to share and test ideas, and get continuous, trusted insight. The intuitive drag and drop controls of the next generation Sparq authoring experience make it easier and faster for you to create activities and engage community members.

Built-in, industry-leading survey templates crafted by Vision Critical research experts help to get the insight faster. Advanced member recruitment tools and engagement activities have been designed by Vision Critical experts to ensure giving ongoing trusted insight. It helps to access real-time metrics to get a pulse on community size, engagement levels and community profiles. Vision Critical’s platform provides the stability and support that is expected from a world-class software provider.

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