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Triage
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Triage

Overview
Synopsis

Triage is a web-based application offering helpdesk solutions which is written in Java and it provides an interface for handling tickets with notes and solutions .

Category

Help Desk Software Open Source

Features

•Web-based application
•Hybernate and ZK Libraries.
• Plug-in generation of tickets
• Full-text search indexing.
• Links to external sources.
•Authprovider
•Programmatic
•Categorization of problems.
• Control and management

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

triage

What is best?

•Web-based application
•Hybernate and ZK Libraries.
• Plug-in generation of tickets
• Full-text search indexing.
• Links to external sources.
•Authprovider
•Programmatic

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.1
5.8
Features & Functionality
8.1
8.7
Advanced Features
8.2
8.7
Integration
8.0
6.8
Performance
8.0
6.9
Training
3.3
Customer Support
8.2
8.2
Implementation
Renew & Recommend
Bottom Line

Triage is a web-based helpdesk application which provides a platform for handling tickets with notes and solutions using Hybernate and ZK Libraries.

8.1
Editor Rating
6.9
Aggregated User Rating
1 rating
You have rated this

Triage is a web-based application offering helpdesk solutions which is written in Java and it provides an interface for handling tickets with notes and solutions . It uses Hybernate and ZK libraries. Triage allows for full-text search indexing. It is also possible to do plug-ins generating tickets from external sources. These external sources include asterisk, OpenNMS, Nagios, IMAP, POP3 among others. As long as a platform is supported by Java application, Triage will perform and function well. Development of Triage is done on Linux. Some of the key features of Triage include; an overview of the goals and objectives of Triage application. It contains useful links to external sources of relevant information. Triage also contains an authprovider which creates new authentication provider classes. It is also possible to do programmatic configuration with triage. Problems can be categorised into Low, Medium, High, Very high, Critical among others. Control and management of Triage is possible through rights and privileges to administrators and other users. Triage works by the technician entering a new ticket where the application presents previous tickets/ solutions related to the present ticket for easy and quick way of solving a problem. This prevents loss of knowledge and assist new personnel in learning how to solve problems fast.
First time users can navigate through the application, by walking through the program and settings like database and configuration. Triage supports tacking of tickets through the stages of response to storage. Triage licence is GNU GPL v2. The application can be upgraded to another level of efficiency.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
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