Top 10 VoIP Systems ( Business Phone Systems)
VoIP system is highly becoming a go-to choice for most of the telecommunication companies due to its ease of use and its popularity. To businesses, VoIP software has become a powerful tool that helps maintain the competitive edge within a market.
VoIP systems ensure that you are able to remain connected with almost everyone involved in your business. The systems allow the user to eliminate dropped calls, interference, static or the need for an actual phone to make the call. VoIP is also essential to any business as it introduces features like auto respondent.
The software also has additional features that allow you to sort calls based on department/titles. VoIP is an affordable service compared to a traditional business phone line and allow more flexibility as you can use the software wherever you go.
There are more features to consider while looking for a VoIP service that suits a business. In addition to the features, the benefit being that VoIP offers comprehensive savings in phone cost and efficiency to a business.
What are the Top VoIP Systems ( Business Phone Systems): RingCentral, Grasshopper, 8×8 Virtual Office, Aircall, MiCloud Connect, Zoiper, BroadWorks, Dixa, Dialpad, Switchvox, Asterisk are some of the Top VoIP Systems.
What are VoIP Systems ( Business Phone Systems)?
VoIP or Voice over Internet Protocol (VoIP) is a system that allows one to use a computer, internet connection and a phone to connect with everyone through calls without the need of setting up a traditional line. In other words, VoIP is the transmission of voice and other interactive programs such as video images and voice content over the internet protocol network.
VoIP system allows an active interaction between users in any two domains over the internet. A business that uses VoIP solution benefit from additional features such as web conferencing, voice to email, instant chat as well as extension such mobile VoIP apps to use whenever the user goes.
VoIP installation is very easy to install and requires little no how. Where VoIP is to be integrated into a call centre, the system can be easily be integrated with Customer Relationship Management (CRM) software which makes it easy to access and organize customers information.
VoIP offers communication option such as IP phone, headset or has the option of combining microphone and headphone. In addition, most of the VoIP systems offer mobile apps that can easily be installed in the smartphone. There are many benefits and features associated with small business VoIP service. Below is a list of features available to the user at no additional cost:
Voice over Internet Protocol Systems
- Voicemail: In case you are not near your computer, a caller can leave you a voice message and you listen to it from VoIP system installed in your devices.
- Call forwarding: VoIP solution allows a user to set automatic transfer of calls from one number to another number. This functionality has been helpful especially if the user is out of office and need the calls to be forwarded to the phone.
- Call waiting: VoIP system has a feature that alerts you of new incoming call even when you are online, and you can choose whether to answer or ignore the call.
- Caller ID: A VoIP system displays contact names and phone number on the computer, phone or app.
- Software integration: VoIP allows sync between various business-related software such as customer relationship management software (CRM) which play an integral part in any business.
Top VoIP Systems ( Business Phone Systems)
RingCentral
RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with the user’s company, including voice, chat, social media, SMS and email; plus, an intelligent IVR and self-service options which is tightly integrated with smart routing functionality to help customers connect more quickly to the agent who can best handle their needs. RingCentral Contact Center offers features such as Advanced IVR, Toll-free, local, and vanity numbers, Automatic call distribution, Skills-based routing, SMS routing, Email routing, Social media, Web chat routing, Outbound campaign management, Predictive and progressive dialer, Data directed routing, Advanced agent management, Real-time…
• All-in-one solution - contains an integrated, easy-to-use interface.
• Omnichannel support lets customers use their communication method of choice.
• Smart routing connects callers to the agents who can best solve their problems.
• Real-time reports and analytics maximize agent productivity and overall call center performance.
• Workforce optimization capabilities connect callers to the agents who can best solve their problems.
Contact for Pricing
• All-in-one solution - contains an integrated, easy-to-use interface.
• Omnichannel support lets customers use their communication method of choice.
• Smart routing connects callers to the agents who can best solve their problems.
• Provide agents with quick access to company experts to increase first contact resolution.
• Reduce the number of vendors you need to manage, take advantage of Single Sign-on, on-network calling, and one support organization.
• Save on telephony costs, and pay one simple monthly bill.
Grasshopper
Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises that are looking for communication system that is effective, affordable, and easy to use. With Grasshopper, users can get 800, local, and vanity numbers, as well as an auto-attendant and voicemail transcription – all of which can operate with an existing phone line. Grasshopper provides a rich array of features, including custom greetings, call forwarding, call screening, and inbound fax. Voice mail and inbound faxes are automatically converted to email, so there are no documents to convert. Another benefit of Grasshopper is there are no…
• Virtual fax: Have incoming faxes delivered as PDF attachments right to the email inbox
• Business texting: Provide updates and quick replies via text messaging on your business number
• Extensions: Give employees or departments extensions with their own call forwarding rule
• Custom greetings: Record professional messages that welcome customers when they call in
• Detailed calling reports to monitor how business is going
• Voicemail: Set up a voicemail for business calls and get MP3s of messages through email
• Solo - $29 / month
• Partner - $49 / month
• Small business - $89 / month
• Business texting: Provide updates and quick replies via text messaging on your business number
• Extensions: Give employees or departments extensions with their own call forwarding rule
• Custom greetings: Record professional messages that welcome customers when they call in
• Call transfer: Place callers on hold and even transfer them to another number when needed
• Simultaneous Call Handling: Take call from multiple people at the same time so no one hears a busy signal
• Incoming Call Control: Screen callers, block calls and set up custom schedules for business hours
8×8 Virtual Office
8x8’s Virtual Office unified communications platform comes with company-wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps—to improve collaboration on any device, anywhere. A powerful set of business analytics tools provides rich data on your communications activities, service quality and employee productivity. 8x8 Virtual Office also comes pre-integrated with leading CRM and ERP solutions such as Salesforce, Zendesk and NetSuite, so it works well with already existing IT investments. All of this is delivered in the cloud, sets up in minutes and is easily managed from any device around the globe. 8x8 Virtual…
• Audio conferencing: Every user is provided with their own personal audio conferencing bridge for hosting multiple callers
• Operator switchboard: Easily answer a high volume of calls while quickly and efficiently transferring callers to the right person
• Instant messaging / chat: Send individual or team messages to chat with coworkers and customers
• HD voice: Business phone calls, delivered with high clarity
• Unlimited calling zone - Unlimited calling support for up to 45 countries
• SMS: Send and receive text messages to colleagues and customers from a business phone number
• Instant messaging / chat: Send individual or team messages to chat with coworkers and customers
• HD voice: Business phone calls, delivered with high clarity
• Unlimited calling zone - Unlimited calling support for up to 45 countries
• Simple administration: Easy self-service configuration and administration allows users to make changes on-the-fly without the support of a full-time IT professionals
• Presence: Leverage automatic and manual presence capabilities to let coworkers know what you’re up to
• Secure voice: Prevent unauthorized interception of calls with 8x8s support of industry standard TLS/SRTP encryption
Aircall
Aircall is a cloud-based phone system designed for teams like customer support or sales teams. Aircall is a software that allows companies to get phone numbers in 30 countries, configure them in seconds and forward calls easily across their people. Each team member makes and receives calls on the Aircall app for PC, Mac or smartphones, without the need for desk phones, professional cell phones or PBXs. Aircall is an ideal fit for those with remote teams or virtual offices located abroad. Aircall provides simplified but professional phone support for various businesses, no matter their size. Its software is created…
• Call queuing can keep callers on hold until the next teammate is available
• Warm transfer empowers agents to quickly debrief the next available agent before transferring a call
• Parallel call: Put an active call on hold and place a new, parallel call to an external number
• Extensions: Every teammate can be easily reached by dialing their 3-digit extension
• Advanced analytics and reporting
• Call whispering: Secretly speak to employees while they are on an active call
• Essentials - $30 / month / user
• Professional- $50 / month / user
• Warm transfer empowers agents to quickly debrief the next available agent before transferring a call
• Parallel call: Put an active call on hold and place a new, parallel call to an external number
• Extensions: Every teammate can be easily reached by dialing their 3-digit extension
• Empowered analytics: By building a custom integration with the Aircall API, gain access to more advanced call statistics
• Google import: Import contacts and their phone numbers from Google Apps, and share them with teammates
• Quality support: Have all of your customer information instantly when receiving calls and to increase productivity and customer satisfaction
MiCloud Connect
Easy to install and easy to use, MiCloud Connect gives users complete control over call handling priorities like call routing, ring everywhere and conditional call management, but removes IT administrative responsibilities like call plans, system maintenance and software upgrades. MiCloud Connect is focused on the needs of the small and medium business (SMB) market. MiCloud Connect is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by Mitel’s cloud Service Level Agreement (SLA) for added reassurance. And in the unlikely event that a disaster…
• Instant Messaging: See call history, dial out, listen to voicemails, send IMs - all without added stress on Exchange Server
• Contact timeline that shows all past communication with a co-worker, including a drill down into detail
• Visual audio monitoring to mute participants who have distracting background noise
• Voice mail along with feature-rich call transfer, join, forward, park and various call pickup options
• Agenda timer that tracks agendas in real time to help participants keep conferences on topic
• Raise hand feature to manage conversations with large groups
• Contact timeline that shows all past communication with a co-worker, including a drill down into detail
• Visual audio monitoring to mute participants who have distracting background noise
• Voice mail along with feature-rich call transfer, join, forward, park and various call pickup options
• Multi-tenant data center scales network capabilities and independent, modular hardware isolates any issues to a population subset
• Highest availability, with redundant network operations centers
• Encourages third-party enhancements and affords ease of integration to broaden the range of already robust IP telephony solution
Zoiper
Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider. It aggregates contacts from various sources such as Outlook, Windows, Android, iOS and all incoming calls to create an address book. Text, voice and video communications are encrypted to prevent eavesdropping. Zoiper can be integrated with customer relationship management (CRM) solutions, Outlook and Thunderbird plugins. The system also incorporates number recognition. Users can combine Zoiper’s dialer with other VoIP service providers or they can have multiple providers for different destinations in…
• Custom ringtones for the different accounts
• Disable ringing on incoming call or ring through a separate audio device
• Call blending - unlimited amount of accounts with different lines and ability to support different customers simultaneously
• Call recording with custom recording names
• URL or application opening on a phone event
• Account Creation Wizard makes tedious configurations a thing from the past
• Disable ringing on incoming call or ring through a separate audio device
• Call blending - unlimited amount of accounts with different lines and ability to support different customers simultaneously
• Call recording with custom recording names
• Smart provisioning: Provision different features and licenses for different user groups
• High availability and compatibility with different operating systems and is adaptable to the needs of each user
• Clarity: No clutter, no ads, no banners, no unnecessary and unintuitive functions and options
BroadWorks
BroadWorks is a Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users. The system boasts of cloud-hosted solutions that empower carriers to deliver a differentiated set of communication services. These range from media-oriented services such as Voice Messaging, Conferencing, and Auto Attendant. Personal calling functions such as Selective Call Forwarding, Simultaneous Ringing, and dial-by-name are also available. The BroadWorks platform equips service providers to deploy a variety of business communications and collaboration solutions from a common network platform,…
• Selective Call Acceptance
• Calling Line ID Blocking
• Three-Way Calling
• Anonymous Call Rejection enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID
• Auto Callback enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available
• Call trace enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call
• Anonymous Call Rejection enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID
• Auto Callback enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available
• Call trace enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call
• Clear Call History: Improve the user experience by allowing them to delete all their call histories
• Direct Inward/Outward Dialing: Users are assigned a ten-digit directory number that can be used to place or receive calls directly to the phone, without forcing access via a central number
• Diversion inhibitor: Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voice mail
Dixa
Dixa is a cloud-based customer service help desk that allows agents to deliver support on phone, email, and chat. Built for inbound call centers, contact centers, and small businesses, users can access the platform from anywhere in their browser. All conversation types, such as calls, emails, and chats, are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa offers phone features such as VoIP, advanced routing, IVR and callback to connect customers with agents. Its email solution features auto-replies, while its chat widgets are customizable, offer a menu option, hide…
• Flow builders: Build powerful and smart routing flows in minutes without assistance from the IT department
• A single easy-to-use interface for all channels
• Internal calls, barge in, transfer & forward calls
• Route calls based on agents’ relative skill levels to make sure that customers always get the best help
• Contact Recognition: Automatically recognize repeat customers and immediately view history
• Notes & Tags: Summarize and categorize conversations by adding notes & tags
• Essential - $15 / month / agent
• Pro - $29-$49 / month / agent
• Enterprise - $89 / month / agent
• Internal calls, barge in, transfer & forward calls
• Route calls based on agents’ relative skill levels to make sure that customers always get the best help
• Contact Recognition: Automatically recognize repeat customers and immediately view history
• Engaging & personal: Have continuous conversations with people at the center
• Unlimited Calls & Queuing: Never again worry about phone lines and maximum capacity on emails & chats
• Collaborate: Make internal calls and both assisted and blind transfers
Dialpad
Dialpad is a useful web application which helps clients improvise and take the business communication to the next level. Communicate with clients, employees and other businesses with the utmost ease, making business communication more efficient and effective. Considering the modern market, Dialpad is a relatively new software but the progress that it has made is quite remarkable. With some highly useful integrations and scalable features, Dialpad has sought the attention of the most renowned brands in the world at present. Whether it is voice-based communication or text messages, Dialpad has great solutions for them all. Dialpad has a highly innovative…
• Fully integrated caller ID – Monitor ALL calls coming in and out
• Department Auto Recording
• Custom abbreviated dialing: Use a very short digit sequence to reach specific telephone numbers, such as those of public services
• Voicemail Transcription
• Advanced Voicemail Features – Screen live voicemails
• Peer to Peer HD Video
• Standard - $15 / month / user
• Pro - $25 / month/ user
• Enterprise - $35 / month / user
• Custom abbreviated dialing: Use a very short digit sequence to reach specific telephone numbers, such as those of public services
• Voicemail Transcription
• Advanced Voicemail Features – Screen live voicemails
• Usability: It works across all existing devices, making it easier than ever for teams to adopt
• Implement with ease: Adding users, creating departments, even setting up desk phones happens in minutes, not months
• Instantly accessible: Access HD quality audio across all devices, even if you’re not connected to a WiFi network
Switchvox
Switchvox is an easy-to-use yet powerful VoIP business phone system designed by Digium for smart and modern businesses with more than five users. This is a customizable communication solution that empowers businesses to transition from simple telephony to a multi-faceted unified communication solution. The platform is designed around the state-of-the-art Asterisk open-source software, and it integrates all office communications to save time and money. Switchvox is offered as either on-premise PBX solution or a hosted VoIP service. However, business with multiple office locations can deploy a hybrid Switchvox solution in which the cloud-based and on-premise systems are joined to function…
• Custom Voicemail Greetings: Create a different voicemail greeting for every situation
• Blast voicemail groups: Voicemail messages can be automatically forwarded to another extension, or to Extension Groups
• Video chat: Switchvox includes one-to-one video chat to add a new dynamic to conversations
• Call parking: Quickly make a call available to any extension
• Device switch allows users to seamlessly move calls from one device to another
• With Switchvox Extension Templates, easily set up phone extensions with a pre-determined set of options
• Blast voicemail groups: Voicemail messages can be automatically forwarded to another extension, or to Extension Groups
• Video chat: Switchvox includes one-to-one video chat to add a new dynamic to conversations
• Call parking: Quickly make a call available to any extension
• Simple and powerful: With a simple point-and-click web-based interface, once complex tasks such as setting up speed-dials, forwarding and transferring calls, and even real-time video and chat, all become intuitive
• Mobile: The simplicity of Switchvox extends to end-users' ability to not just work remotely, but to work remotely as if they were still in the office
• Integrations: Power up your PBX; Connect applications for higher customer satisfaction
Asterisk
Asterisk is an innovative, open-source framework designed by Digium for developers looking to create ground-breaking video, voice, and text solutions for small, medium, and large organizations. It’s a widely adopted tool that converts an ordinary computer into a powerful server to drive the next generation communication deployment. The software includes multiple pre-built constituents that handle the low-level as well as the intricate details of video, voice, and SMS communications. It powers many services and applications including conference bridges, automatic call distributions, unified communications, voice mail, and more. Asterisk runs using the business internet connection thereby eliminating the need for the…
• Dialplan - A dial plan establishes the expected number and pattern of digits for a telephone number
• IVR (Interactive Voice Response) - An automated voice system that allows callers to navigate a phone system and be directed to the correct extension
• Web-based callback: Boost the efficiency of customer service
• Text to speech conversion
• Voicemail: Visual Indicator for message waiting
• Distributed universal number discovery
• IVR (Interactive Voice Response) - An automated voice system that allows callers to navigate a phone system and be directed to the correct extension
• Web-based callback: Boost the efficiency of customer service
• Text to speech conversion
• Scalability: Allows for integration of physically separate installations
• Transcode: Converting a channel with one type of encoding to a different type of encoding in real time
• Flexible: Define the solution that truly fits specific requirements
Asterisk What are VoIP Systems ( Business Phone Systems)? VoIP or Voice over Internet Protocol (VoIP) is a system that allows one to use a computer, internet connection and a phone to connect with everyone through calls without the need of setting up a traditional line. In other words, VoIP is the transmission of voice and other interactive programs such as video images and voice content over the internet protocol network. What are the Top VoIP Systems ( Business Phone Systems)? RingCentral, Grasshopper, 8×8 Virtual Office, Aircall, MiCloud Connect, Zoiper, BroadWorks, Dixa, Dialpad, Switchvox, Asterisk are some of the Top VoIP Systems.
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