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Top 7 Social CRM Software
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Top 7 Social CRM Software

Top 7 Social CRM Software
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In today's business world, there are numerous industries that use different methods to improve productivity, customers and loyalty. Among the most well-known social technologies that have gained wide use in almost all business sectors are the use of email, web, and social media.

Social Media as a form of marketing is one of the newest but the most effective of the few available forms of marketing. This technology not only connects a company to its customers, but also connects the customers to the company.

What are the Top Social CRM Software: Agile CRM, Agorapulse, Salesforce, Microsoft Dynamics CRM, Simplify360, Nimble, Conversocial are some of the Top Social CRM Software.

The advantage of Social Media is that there is no waiting time between the exchange of messages between the customer and the store. Customers can communicate their questions, comments, suggestions or complaints to the store anytime.

Customer relationship management (CRM) software is another form of marketing that is getting popularity amongst customers as well as companies. This helps the business to take into consideration and monitor customer relations. It helps the company know about the demographics of the customers as well as the demographic of the people who have purchased a product or service from the company.

Social CRM Software enables the company to search the customer base and determine what products the customer is interested in purchasing. This can help companies in various ways as it can help in choosing the best time for marketing.

Social Media has been extremely successful in connecting people to each other, which has provided the groundwork for online shopping, social networking, online blogs, and social networking sites.

What are the Top Social CRM Software?

Agile CRM, Agorapulse, Salesforce, Microsoft Dynamics CRM, Simplify360, Nimble, Conversocial are some of the Top Social CRM Software.
Social CRM Software
PAT Index™
 
 
 
 
 
 
1

Agile CRM

Agile CRM
Agile CRM

Agile CRM’s gamification feature set helps your sales team stay focused and improve their numbers every day by treating sales like a game. Features include custom leaderboards, real-time alerts, activity logs, email reports and advanced sales metrics. Agile CRM is a leading sales, marketing and service CRM for small businesses. Complete with everything from web popups and email templates to telephony integration and advanced sales and marketing automation,. Agile CRM lets users sell and market like fortune 500 with marketing automation, telephony, helpdesk, web engagement, social media integration, email campaigns and mobile marketing. Agile CRM is an all in one…

Overview
Features

• Gamify sales with leaderboards, email reports and real-time alerts
•Gamify Sales
•Encourage Collaboration
•Custom Leaderboards

Price

•FREE For 10 users
•STARTER $8.99
•REGULAR $29.99
•ENTERPRISE $47.99

Website
What is best?

•Gamification Reports
•All-in-One CRM
•Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price.

What are the benefits?

•Contact data from every angle, including conversations
•Sync with Google calendar and stay informed about upcoming meetings
•Manage deal tracks, stages and milestones to keep your sales process on track.

Bottom Line

Agile CRM lets users sell and market like fortune 500 with marketing automation, telephony, helpdesk, web engagement, social media integration, email campaigns and mobile marketing.

9.1
Editor Rating
7.6
Aggregated User Rating
15 ratings
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Agile CRM

2

Agorapulse

Agorapulse
Agorapulse

Agorapulse is a simple and affordable Social Media Management. Agorapulse lets users manage all social media messages in one place. Users can schedule and publish content. Users can also get stunning reports. Agorapulse is the perfect, low cost solution to keep users’ clients happy and preserve users’ margins! Agorapulse offers all the tools users need to help users save time and focus only on what really matters. Agorapulse is the only tool guaranteed to collect 100% of the comments on users’ Facebook ads. Agorapulse does this by connecting directly to the users’ Facebook ad account. Users can add a separate…

Overview
Features

• Never miss a tweet, comment or message again
• Get to inbox zero (and sanity!)
• Engagement made easy
• All your channels in one dashboard
• Automated moderation

Price

•Small $49/month
•Medium $99/month
•Large $199/month
•Enterprise $299/month

What is best?

• Never miss a tweet, comment or message again
• Get to inbox zero (and sanity!)
• Engagement made easy

What are the benefits?

• Never miss a tweet
• Automated moderation
• Quick and easy team management

Bottom Line

Agorapulse is a simple and affordable Social Media Management. Agorapulse lets users manage all social media messages in one place. Users can schedule and publish content.

8.2
Editor Rating
8.5
Aggregated User Rating
4 ratings
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Agorapulse

3

Salesforce

Salesforce Cloud solution allows you to manage contacts and track opportunities from any desktop or device. Salesforce helps to understand customers better through their personal preferences, solve any problem faster with access to past customer interactions, and even identify new sales opportunities by analyzing your best customers’ purchase histories. The certified experts, consultants, and innovative tools of Cloud Services help with prescriptive advice, best practices, and expertise at every stage of Salesforce journey. With Salesforce, information is in one place so it’s easier to prioritize and make quick decisions based on the most up-to-date information.Track all your customer information and…

Overview
Features

•Sales force automation and CRM
•Configure, price, quote (CPQ) and billing automation
•B2B prospecting and data cleansing
•CRM for banking, insurance, wealth management, and more
•CRM for managing patient relationships
•Fully customizable support and help desk

Price

•SalesforceIQ CRM Starter Starting at $25USD/user/month* (billed annually)
•Lightning Professional $ 75 USD/user/month* (billed annually)
•Lightning Enterprise $ 150 USD/user/month* (billed annually)
•Lightning Unlimited $ 300 USD/user/month* (billed annually)

What is best?

•CRM for managing patient relationships
•Fully customizable support and help desk
•All-in-one customer support for small business

What are the benefits?

•All-in-one customer support for small business
•Business analytics on any data, any device
•Apps that drive sales insight and customer delight

Bottom Line

Salesforce nurture leads until they’re sales-ready, then automatically route them to the right reps at the right time. Track the effectiveness of marketing campaigns, making every lead a quality lead.

8.9
Editor Rating
8.3
Aggregated User Rating
2 ratings
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Salesforce

4

Microsoft Dynamics CRM

Microsoft Dynamics CRM provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy. There is also new sales collaboration panel that helps break down the silos between sales and marketing to deliver personalized customer experiences. The capabilities for marketing, include  interactive marketing calendar, integrated Lync webinars, graphical marketing workflow and email editing, as well as A/B testing and integrated offers. Languages and geographies are updated with the addition if Japanese and Russian. For sales, the capabilities include, introduction of product…

Overview
Features

•Sales
•Customer Service
•Field Service
•Marketing

Price

Contact for Pricing

What is best?

•Sales
•Customer Service
•Field Service

What are the benefits?

•Empower sellers with insights to personalize relationships, predict customer needs, and increase sales
•Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.
•Increase demand by automating tasks from multi-channel campaigns to events with an application built on the same platform as Dynamics 365 for Sale

Bottom Line

Microsoft Dynamics CRM 2015 provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy.

8.7
Editor Rating
8.1
Aggregated User Rating
2 ratings
You have rated this

Microsoft Dynamics CRM

5

Simplify360

HEARING - Search across interpersonal media platforms using boolean keyword query builder. Review tonality of conversations from diverse demography using Simplify360's multi-lingual sentiment classifier. Gain access to real-time monitoring and research dashboard to visualize sociable data collected from various social media channels. Determine Influencers (promoters and detractors) and track their interactions. WORKFLOW AUTOMATION - Mechanize prioritization of messages using custom-defined rules and concern scores. Create and course cases automatically to worried agents based on custom-defined rules and SLA. Allocate cases to a group of agents by creating workbaskets. Generate email informs based on SLA or event defined by the users.…

Overview
Features

•Data virtualization
•Automated sentiment classifier
•Drag and drop metrics
•Feedback collecting
•Email alerts
•PDF and Excel format export
•Social media filters
•Customizable dashboards features

Price

•Contact for Pricing

What is best?

•Data virtualization
•Automated sentiment classifier
•Drag and drop metrics

What are the benefits?

• Real-time customer engagement
• Drag and drop metrics
• Performance measurement

Bottom Line

Simplify360 connect with all social media platforms and major review sites to collect real time information about your brand.

7.9
Editor Rating
4.7
Aggregated User Rating
3 ratings
You have rated this

Simplify360

6

Nimble

Nimble tracks the complete history you and your contact share—on every channel. Take actions, send messages from within Nimble or without: use Gmail, Outlook, or Hootsuite widgets to take Nimble everywhere your workflow takes you.Nimble keeps you organized and on track. Set Stay in Touch Reminders and use the Mark as Important star system to keep important communications front and center.. With Nimble as your wingman, nothing falls through the cracks. Nimble automatically fills out the contact record from just a name and email. It’s like magic—Less data entry for you. Nimble analyzes shared interests (topics, keywords) to tell you…

Overview
Features

•Everything You Need in a CRM
•Less Data Entry Equals More Customers With Less Work
•Find People with Smart Social Search & Segmentation
•Smart Agenda & Activities

Price

Contact for Pricing

What is best?

•Everything You Need in a CRM
•Less Data Entry Equals More Customers With Less Work
•Find People with Smart Social Search & Segmentation

What are the benefits?

•Sales & Customer Dashboard
•Less Data Entry Equals More Customers With Less Work
•Find People with Smart Social Search & Segmentation

Bottom Line

Nimble tracks the complete history you and your contact share—on every channel. Take actions, send messages from within Nimble or without: use Gmail, Outlook, or Hootsuite widgets to take Nimble everywhere your workflow takes you.

8.1
Editor Rating
8.8
Aggregated User Rating
1 rating
You have rated this

Nimble

7

Conversocial

Conversocial is a real-time social media management system which allows companies to provide customer support. Conversocial is a provider of cloud-based social customer service solutions. Helps global brands radically change customer experience, increase agent productivity and improve operational efficiency by managing the flux of customer service inquiries and discussions on social media channels (Facebook, YouTube, Twitter, Google+, and Instagram). Also, integrates all engagement across social media channels into one, centralized dashboard. Conversocial provides an orderly, easily navigated platform for routing and answering social media comments and inquiries. Provides multi-team member workflow - manages and delegates message volume, avoids duplication of…

Overview
Features

• Organize, prioritize, route and triage without lifting a finger
• Preventive customer service
• Empower your agents
• CRM interaction history
• Easy-to-understand multichannel insights

What is best?

• Organize, prioritize, route and triage without lifting a finger
• Preventive customer service
• Empower your agents

Bottom Line

Conversocial is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction,

8.3
Editor Rating
8.4
Aggregated User Rating
1 rating
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Conversocial

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imanuel