Textline

Textline is a business text messaging platform used for communication, sales, and support in technology minded companies. Textline enables businesses to deliver innovative customer sales and service by replying to their text messages effectively. Textline also eliminates the need of customers installing other apps as they can text messages to your existing business through a dedicated phone number.

Textline provides a responsive web app that provides an excellent platform for your customers to text messages on multiple devices. Textline main features are; attachments, emojis, whispers, claiming or transfers, reminders, and the power tools. Textline provides you with a messaging platform for texting with your customers by enabling you to use emojis, attachments, and respond from anywhere. By using attachments, you are able to send forms, documentation, forms to your clients easily and quickly right from your desktop to your client’s phones.

The whispers feature provides an excellent platform for allowing internal discussion within the chat flow. The whispers feature also enables your staff to discuss the next steps on handling customers and even offering internal feedback for training of customer support. Textline provides an excellent platform for transferring assigned conversations to other team members that are more specialized to handle particular customer requests. Textline enables you to set reminders for conversations for specific individuals.

It therefore enables you to remind yourself to follow up with a customer as well as performing a task related to the conversation. Textline also enables creation of custom shortcuts that speeds up your workflow. The shortcuts also provide an excellent platform for automatically injecting shortcut texts that allow you to quickly answer the repeated questions.