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Spiceworks
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Review

Spiceworks

Overview
Synopsis

Spiceworks is a free helpdesk software application specifically designed for IT teams. It provides for a help desk application that is easy to setup, and has additional custom fields for specific companies’ needs.

Category

Help Desk Software Free

Features

• Ticket management from mobile devices
• Knowledge database from community interaction
• Seeded and custom reports
• Integration with Active Directory
• Team management capabilities
• Collaboration tracking
• Supports multiple organizations structure

License

Proprietary

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

Spiceworks

What is best?

• Ticket management from mobile devices
• Knowledge database from community interaction
• Seeded and custom reports
• Integration with Active Directory
• Team management capabilities
• Collaboration tracking

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Ease of use
7.5
Features & Functionality
7.5
Advanced Features
7.7
Integration
7.7
Performance
7.6
Training
Customer Support
7.6
Implementation
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Bottom Line

Spiceworks is a free helpdesk software application specifically designed for IT teams.

7.6
Editor Rating
Aggregated User Rating
You have rated this

Spiceworks is a free helpdesk software application specifically designed for IT teams. It provides for a help desk application that is easy to setup, and has additional custom fields for specific companies’ needs. It is made specifically for IT support, allowing analysts to track tickets and manage them from their mobile devices. It is possible to view tickets, assign them, respond to the customers, and to close tickets from the app. Furthermore, it includes a knowledge database that is fed with shared tips and learned lessons from millions of IT community members. The main features of this application are the following: it allows to handle incidents and tickets related to IT fields, being available for iPhone and Android, it allows agents to work on tickets at any time, it includes a great variety of seeded reports and it has the possibility of creating custom reports also. Users enjoy the following features also: a customizable user portal where they can submit tickets, track their progress and review knowledge database articles to help them resolve their issues. It integrates with Active Directory to get its users database and information. As for IT teams, the application provides for team management capabilities, such as the possibility to create ticket assignment rules, to review team performance from established metrics, to create role types for team members. It is also possible to track collaboration on tickets and have multiple people involved in resolving each issue. It supports the creation of multiple individual organizations (if your company has multiple location sites) and to work from the cloud.

Spiceworks
Twenty
PAT Index™
 
1
Solarwinds Helpdesk
 
2
Mojo Helpdesk
 
3
C Desk
 
4
HelpDeskZ
 
5
Spiceworks
 
6
Fresh Desk
 
7
HelpSpot
 
8
Faveo
 
9
Zoho Desk
PAT Index
 
 
 
 
 
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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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