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SocialHub
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SocialHub

Overview
Synopsis

Socialhub is a complete social media solution to help your team engage, listen, learn and respond faster to social conversations.

Category

Social Media Analytics Software

Features

• Smart Inbox
• Monitoring
• Publishing
• Analytics
• Collaboration
• Security

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

SocialHub

What is best?

• Smart Inbox
• Monitoring
• Publishing
• Analytics

What are the benefits?

• Smart Inbox with easy message streamlining
• Easy in-team content planning
• Powerful filter and search functions
• Easy message management
• Performance boost based on real insights
• Boost engagement with customers

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.4
8.5
Features & Functionality
8.6
8.4
Advanced Features
8.5
8.1
Integration
8.5
8.5
Performance
8.6
8.1
Customer Support
8.4
8.9
Implementation
8.6
Renew & Recommend
8.3
Bottom Line

Content Planner lets you manage all your social publishing from one central platform. Schedule and post messages across multiple networks in just a click. Collaborate on content strategy and draft new posts as a team in one shared publishing calendar.

8.5
Editor Rating
8.5
Aggregated User Rating
4 ratings
You have rated this

Socialhub is a smart social media management software for users’ team that lets users work less and achieve more. With the automated actions of SocialHub Smart Inbox users can automatically assign tickets to the Community Manager that is able to answer the request the best.

Socialhub will help the users’ team to do a better job. Users can measure their social customer service with SocialHub Insights. Socialhub lets users analyze their team’s response time to find opportunities to boost performance.

Users can enter their business hours into SocialHub to avoid inaccurate data. Socialhub receives response metrics only for the hours users actively serve customers to truly understand how to optimize their service. SocialHub’s social media analytics reveals users’ top performing posts based on engagement, reach and impressions. SocialHub’s social media analytics lets users drive strategy based on real data.

Users can receive their social data in ready-to-share reports users can spread around their business, or extract a CSV of data to create their own. Users may enter brand mentions and keywords into SocialHub to find conversations on Twitter, Instagram, the Web, Blogs and Forums about users’ business. Users can get results from all channels, not just their own. Users can quickly publish the most helpful response by assigning messages to the right team and SocialHub users. Socilhub can instantly see how many messages a user has assigned to them to better divvy out the workload. Users can efficiently manage their conversations with better collaboration tools. Users can also tag messages to assign them to SocialHub teams, see when a colleague is working on a response, and mark messages as done once complete.

 

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2 Reviews
  • Callum
    July 19, 2017 at 5:28 pm

    Provides you with a smarter, faster and more efficient engagement with your customers.

    Company size

    Enterprise (>1001)

    User Role

    End User

    User Industry

    Food

    Rating
    Ease of use8.3

    Features & Functionality8.4

    Advanced Features8.3

    Integration8.1

    Performance8.1

    Implementation8.1

    ADDITIONAL INFORMATION
    SocialHub provides you with a smarter, faster and more efficient engagement with your customers. You can quickly engage your customers by streamlining social messages via the Smart Inbox and respond faster to their comments, hash tags, queries and more. Smart Inbox also allows you to see all your social media conversations in a single stream and thus it is hard for you to miss a message or an opportunity to engage with customers. You get to uncover valuable conversations and opportunities to grow your engagement by monitoring and tracking your brand mentions, searches and hash tags directly in Smart Inbox. Thus you to can uncover trends and react to reputation risks fast. SocialHub is really nice with planning and thus it allows you plan, schedule and publish messages across your networks from a single platform. The planning of your content strategy is done in one collaborative Calender. You can then publish on all your platforms, saving time and having better conversations. Team performance can be measured, unlocking powerful insights with analytic tools. SocialHub is quite integrated to the team setup and allows you and your team to be efficient with workflows and achieve faster responses with better service administration through the collaborative tools present for example the sharing extension. Security is a major issue and thus this has been catered for through protection from social media risks and any social media malicious activity. This has been enabled by the advanced security features that safeguard your business and social media assets.

  • Harley
    February 3, 2018 at 3:25 pm

    Engage faster, smarter and more efficiently with your customers. Increase your impact on social media.

    Company size

    Medium (50 to 1000)

    User Role

    IT Support

    User Industry

    Energy

    Rating
    Ease of use8.7

    SocialHub – a social media management software tool that helps businesses manage social conversations and engage customers from one platform. 

    Features & Functionality8.4

    Advanced Features8

    Integration8.9

    Analyze your team’s customer response and optimize for increased efficiency. Identify opportunities and extract insights to empower your team.

    Training 8.9

    Customer Support8.9

    Renew & Recommend8

    ADDITIONAL INFORMATION
    Extract a CSV of raw data to Excel in one click to delve even deeper or create your own presentations.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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