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SightMill helps to gather, analyze and act on customer feedback to improve customer experience. Trusted by startups to global corporations, SightMill is GDPR-compliant and ready to help any size company implement effective customer feedback using the Net Promoter Score (NPS) methodology.
• Full Webhooks API support • Workflow feature automatically routes relevant feedback to the right team in real-time • Web-based NPS Surveys: Deliver a pop-up survey or display a discreet feedback tab • SMS: send NPS surveys by SMS text message • Setup alerts with workflows to inform in real-time • Setup links to social media and review sites
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
What is best?
• Full Webhooks API support • Workflow feature automatically routes relevant feedback to the right team in real-time • Web-based NPS Surveys: Deliver a pop-up survey or display a discreet feedback tab • SMS: send NPS surveys by SMS text message
What are the benefits?
• Track and improve: Tag responses by venue, by price, food or topic • Great response rates: Forget paper, ask event delegates to use their phones - no app to download and takes seconds to complete • Customized: Ask different follow-up questions based on scores • Social proof: Drive reviews and recommendations by encouraging promoters to leave reviews or post to social media
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SightMill combines web and email NPS feedback with automation workflow tools and great analytics.
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SightMill helps to gather, analyze and act on customer feedback to improve customer experience. Trusted by startups to global corporations, SightMill is GDPR-compliant and ready to help any size company implement effective customer feedback using the Net Promoter Score (NPS) methodology. Reach customers effectively using NPS surveys delivered by email, within the website, by SMS, and even at events.
Compare results between users of different products, customers with different sales reps, price points and much more. Automatically tag customer comments according to what they say, adding even more depth to your insight.
SightMill automatically routes customer feedback to the right teams. Teams see only the relevant feedback and can act immediately to improve the customer experience. Exchange data between systems -- SightMill links with 100s of products via industry-standard webhooks or Zapier. Fit right in with Slack or other team tools, or use email to keep everyone updated.
Agile startups, established product developers and large corporations use NPS as a metric and use SightMill to constantly monitor the impact of changes and uncover what influences customers so helping improve customer experience.
Unique to SightMill - ask delegates to complete NPS surveys at the live event, directly from their smartphones. Perfect for training, events, and conferences.
Use SightMill to deliver eNPS email surveys to employees. Measure and improve employee loyalty with secure, anonymized feedback from teams. SightMill's clear dashboard includes built-in trend tools with daily, monthly, 3month and 12month rolling averages, plus users can import or export data anytime or integrate to their CRM system.
SightMill customers use this platform in creative ways: for student evaluation, for driving sales performance, for tracking internal EOS employee surveys, exit interviews.
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