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Social Data Intelligence
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Social Data Intelligence

Overview
Synopsis

Social Data Intelligence helps companies build relevant digital experiences that deliver transformative business results on a global scale.

Category

Social Media Analytics Software

Features

• Social Data Intelligence Suite
• Social Media Monitoring
• Customer Journey Analytics

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

SDL

What is best?

•Able to drill down to up to 8 stages in the buying and brand advocacy journeys
•Configurable customer journeys for different industries
•Benchmark performance against competitors

What are the benefits?

• Organizations have access to billions of historical conversations.
• Data is indexed from hundreds of thousands of social media sites and can be queried in real-time.
• Data can be analyzed across 23 languages with SDL’s natural language processing, machine learning and proprietary machine translation capabilities.
• Turn-key applications that deliver instant insights to customers.
• Provides the ability to identify the best and worst practices for effective product launches.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.2
8.4
Features & Functionality
8.3
8.5
Advanced Features
8.4
8.5
Integration
8.3
8.6
Performance
8.2
8.6
Customer Support
8.4
8.5
Implementation
8.2
Renew & Recommend
Bottom Line

The advanced analytics for web, campaigns and consumer behavioral modeling, you can unlock the power of data-driven marketing to deliver the products customers want and the messages that resonate across markets, languages and touchpoints.

8.3
Editor Rating
8.5
Aggregated User Rating
4 ratings
You have rated this

Social Data Intelligence helps companies build relevant digital experiences that deliver transformative business results on a global scale. With SDI’s suite of technology, marketers have the ability to gain deep customer insights from a wide range of social media data by harnessing the real-time stream of hundreds of millions of social media posts a day and channeling them through our big data analytics platform.

SM2 is the foundation of the suite. Capturing social data from hundreds of thousands of social and digital media sources across the globe in real-time, SM2 maintains a rolling 3-years of historical social data. SM2 enables you to specify which conversations you want to monitor and analyze using our powerful search engine. The advanced analytics for web, campaigns and consumer behavioral modeling, you can unlock the power of data-driven marketing to deliver the products customers want and the messages that resonate across markets, languages and touchpoints.

Capture and evaluate the context of every customer interaction. Combined with historical customer data and easy to set up marketing rules, you can apply this intelligence to provide customers with relevant online experiences. SDL Web 8 that ensure business users can do their jobs faster and easier, and IT has all the tools and flexibility they need to serve the business better than ever before, in order to simplify the growing complexity of managing global web experiences.

 

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1 Reviews
  • Holly
    September 21, 2017 at 11:25 am

    To build relevant digital experiences which will in turn deliver transformative business results

    Company size

    Medium (50 to 1000)

    User Role

    Super User

    User Industry

    Transportion

    Rating
    Ease of use8.4

    Features & Functionality8.4

    Advanced Features8.2

    Integration8.2

    Performance8.2

    Implementation8.2

    ADDITIONAL INFORMATION
    SDL Social intelligence offers the perfect solution for companies to build relevant digital experiences which will in turn deliver transformative business results. It generally offers solutions that will improve customers experiences. It helps create a global impact. It does this by being able to develop connections that are relevant and personalized. This is done on a global scale. SDL Social intelligence provides a way for businesses to unlock the power of data-driven marketing. This ensures that customers get the products that they want including the messages that resonate across markets, languages and also touchpoints. It also provides an excellent way to capture and evaluate the context of each and every customer interaction. SDL Social intelligence helps ensure that companies are able to navigate the complexity of delivering content that increases day by day. It does this in a relevant and personal way. It ensures that organizations have more meaningful communications. It is able to do this using a powerful platform that takes advantage of digital technology and also human expertise which creates impactful experiences for customers.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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