SMS- Magic

Screen Magic is an all-round business SMS application for Customer Relationship Management that merges with Salesforce to create the perfect path for communication. It allows users to send and receive on bulk or individual basis to internal & external contacts with a comprehensive SMS marketing automation.

Users can easily create SMS campaigns from 50 to 50k contacts, with the customizable templates included and can prevent any future issue by scheduling messages. Its customer portal helps users with advanced analytics of their SMS usage. They can easily monitor and analyze data, responses and opt-outs. With its more than 700 networks across 190 countries, its high quality routes ensure timely delivery of their messages across the globe. This also includes, multilingual text messaging. Security is the core of Screen Magic applications.

Due to it, this application applies a verification system that works on 2-factor authentication, communicates with Salesforce over 128 bit TLS and uses OAUTH to authenticate incoming messages. There are five main reasons why texting helps industries provide a better customer service. First of all, texting ramps up productivity. With messaging, agents can juggle multiple customers at a time, and activities at the same time. If they are waiting an answer from the customer, they can attend to another request until the customer answers.

This reduces costs. Secondly, texting does not use Internet. In that way, the customer and the agents can carry on a conversation even in areas where the Internet is spotty. Thirdly, texting integrates with CRMs. It creates a record of the interaction for easy reference. Fourthly, messaging automation increases efficiency. With Screen Magic, users can send automated texts to end with a positive note any conversation with any customer. In that way, users reassure them that they are “on it” all the time. Finally, texting encourages customers to self-service. In the future, customers will be managing 85% of their relationship with the enterprise without interacting with a human. So, customers can access FAQs by text or set up a product via text.