Reviews
Now Reading
Screen Magic
0
Review

Screen Magic

Overview
Synopsis

SMS-Magic is a proven 2-way SMS messaging (texting) application that integrates with Salesforce, Zoho and other popular CRMs.

Category

Business Texting App

Features

•Multilingual messages
•Integrationn with Salesforce
•Message customizable templates
•2-factor authentication
•128 bit TLS communication
•OAUTH authentication
•Message history
•Automatic messages

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Screen Magic

What is best?

•Multilingual messages
•Integrationn with Salesforce
•Message customizable templates
•2-factor authentication
•128 bit TLS communication

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
4.2
Features & Functionality
7.6
6.4
Advanced Features
7.6
5.1
Integration
7.6
8.2
Performance
7.6
Training
7.5
Customer Support
7.6
5.1
Implementation
Renew & Recommend
Bottom Line

SMS-Magic enables CRM users to engage buyers, win and retain more new customer revenue, while creating strong customer relationships that drive sustainable competitive advantage.

7.6
Editor Rating
6.1
Aggregated User Rating
4 ratings
You have rated this

Screen Magic is an all-round business SMS application for Customer Relationship Management that merges with Salesforce to create the perfect path for communication. It allows users to send and receive on bulk or individual basis to internal & external contacts with a comprehensive SMS marketing automation. Users can easily create SMS campaigns from 50 to 50k contacts, with the customizable templates included and can prevent any future issue by scheduling messages. Its customer portal helps users with advanced analytics of their SMS usage. They can easily monitor and analyze data, responses and opt-outs. With its more than 700 networks across 190 countries, its high quality routes ensure timely delivery of their messages across the globe. This also includes, multilingual text messaging. Security is the core of Screen Magic applications. Due to it, this application applies a verification system that works on 2-factor authentication, communicates with Salesforce over 128 bit TLS and uses OAUTH to authenticate incoming messages. There are five main reasons why texting helps industries provide a better customer service. First of all, texting ramps up productivity. With messaging, agents can juggle multiple customers at a time, and activities at the same time. If they are waiting an answer from the customer, they can attend to another request until the customer answers. This reduces costs. Secondly, texting does not use Internet. In that way, the customer and the agents can carry on a conversation even in areas where the Internet is spotty. Thirdly, texting integrates with CRMs. It creates a record of the interaction for easy reference. Fourthly, messaging automation increases efficiency. With Screen Magic, users can send automated texts to end with a positive note any conversation with any customer. In that way, users reassure them that they are “on it” all the time. Finally, texting encourages customers to self-service. In the future, customers will be managing 85% of their relationship with the enterprise without interacting with a human. So, customers can access FAQs by text or set up a product via text.

Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%