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Salesforce Wave Analytics
3
Review

Salesforce Wave Analytics

Overview
Synopsis

Wave Analytics and Lightning Reports are both designed to help you do more with data. This report compares their strengths and differences, and explains how each can deliver deeper visibility into your entire business.

Category

Business Intelligence Software

Features

•See all KPIs like Average Handle Time and CSAT
•Take action on any dashboard, from any device
•Get unlimited dashboard customization
•Get customer and case context with embedded dashboards in the Lightning Service Console
•Utilize 100M data rows and processing
•Create unlimited custom apps
•Get unlimited online training
•Access Wave Analytics developer support and administrative tasks

License

Proprietary Software

Price

•Ready-to-go analytics app for Sales Cloud $75/month
•Ready-to-go analytics app for Service Cloud $75/month
•Analytics platform to build any app and explore any data $150/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website

https://www.salesforce.com

Company

Salesforce Wave Analytics

What is best?

•See all KPIs like Average Handle Time and CSAT
•Get customer and case context with embedded dashboards in the Lightning Service Console
•Utilize 100M data rows and processing
•Create unlimited custom apps
•Access Wave Analytics developer support and administrative tasks

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.4
Features & Functionality
7.4
8.4
Advanced Features
7.5
8.2
Integration
7.5
8.2
Performance
7.4
8.1
Customer Support
7.6
8.2
Implementation
8.2
Renew & Recommend
8.1
Bottom Line

Salesforce Wave Analytics have Wave apps that are built in to help users unlock the full power of Salesforce data. Delegate to sales and service teams the tools they need to instantly find answers that can lead to smarter deals and more satisfied customers.

7.5
Editor Rating
8.2
Aggregated User Rating
3 ratings
You have rated this

Salesforce Wave Analytics is the only analytics solution that is designed especially for Salesforce users. Get immediate results that the business needs with its native integration feature that runs quickly with speed, scale, and security of Salesforce.

This also means that users are not dependent on any professional people to help them support with managing the information. With too many data going in and out, Salesforce Wave Analytics makes it easy for users to connect to their Sales Cloud and Service Cloud data that can be used to explore any data that can be used to identify latest trends and visualize key performance indicators.

Take immediate actions when needed, users can assign tasks to different sales team to monitor and provide solution when the need arises, close a service case, or collaborate with key stakeholders.

Salesforce Wave Analytics have Wave apps that are built in to help users unlock the full power of Salesforce data. Delegate to sales and service teams the tools they need to instantly find answers that can lead to smarter deals and more satisfied customers.

Salesforce Wave Analytics works with mobile phones, tablets and even watches. This enables everybody in the team to be able to search for data wherever they are even on the go. This promotes better performance among other users and be able to address immediate needs to establish superb customer relationship.Salesforce Wave Analytics also provides a powerful protection and controls to ensure that the business data is always secure so that users will have full confidence and just think about on how they can utilize the product to their advantage.

You may like to read: Open Source, Free and Top Dashboard Software and How to Select the Best Dashboard Software for Your Business

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3 Reviews
  • Tyler
    August 3, 2017 at 11:28 am

    Embed dashboards across the Customer Success Platform with Einstein Analytics.

    Company size

    Small (<50)

    User Role

    Executive

    User Industry

    Health care

    Rating
    Ease of use8.4

    Features & Functionality8.4

    Advanced Features8.2

    Integration8.2

    Performance8.1

    Training 8.2

    Customer Support8.2

    Implementation8.2

    ADDITIONAL INFORMATION
    Service Analytics easily tracks case trends, agent efficiency, and channel optimization on a single dashboard embedded right into the Lightning Console. Einstein Analytics Platform builds custom analytics applications, discovers, and implements partner apps built on the platform that are already saving businesses time and money.

  • Maddison
    August 13, 2017 at 11:26 am

    Insights that boost growth and creativity by discovering opportunities, getting predictions and stopping problems beforehand.

    Company size

    Small (<50)

    User Role

    Executive

    User Industry

    Mass media

    Rating
    Ease of use8.3

    Features & Functionality8.3

    Advanced Features8.1

    Integration8.2

    Performance8.2

    Implementation8.2

    ADDITIONAL INFORMATION
    It enables businesses to leverage social, mobile and open cloud technologies, a sales cloud for sales forces automation and contact management, service cloud for customer service and support solutions; heroku for building social and mobile apps, the software is leading the shift to socially connected businesses.

  • Jade
    September 2, 2017 at 5:36 pm

    Dynamic visualization engine. Move through data at unprecedented speed. Unlock important answers.

    Company size

    Enterprise (>1001)

    User Role

    Super User

    User Industry

    Defense

    Rating
    Ease of use8.4

    Features & Functionality8.4

    Advanced Features8.3

    Integration8.1

    Performance8.1

    Training 8.1

    Customer Support8.1

    Renew & Recommend8.1

    ADDITIONAL INFORMATION
    See the complete picture of your business and get dynamic answers on any device, without waiting on spreadsheets or data analysts. Analytics is reliable, convenient, and gets up and running much more quickly than traditional solutions. Powerful protection and controls ensure that your company’s data is always secure.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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