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Salesforce Social Studio
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Salesforce Social Studio

Overview
Synopsis

Use social media marketing to listen, analyse, publish, and engage across networks. Align your marketing, customer service, and sales efforts on social — strengthening customer relationships.

Category

Social Media Analytics Software

Features

• Listen and analyze
• Plan and publish
• Engage and connect
• Showcase your digital presence
• Manage your social strategy from any device
• Connect natively to the Customer Success Platform

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Salesforce Social Studio

What is best?

• Showcase your digital presence
• Manage your social strategy from any device
• Connect natively to the Customer Success Platform

What are the benefits?

•Simplifies repetitive tasks
•Networks the teams from any device
•Increase customer loyalty
•More leads generation
•More closed deals
•Monitor your business from anywhere
•Tracks and manages customer information
•Strengthen customer relationship

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.6
8.1
Features & Functionality
8.4
8.8
Advanced Features
8.4
8.5
Integration
8.5
8.8
Performance
8.6
8.6
Customer Support
8.5
8.9
Implementation
8.0
Renew & Recommend
8.8
Bottom Line

Plan, execute, and track social media marketing campaigns. Customise and craft your content from multiple sources, while protecting your brand with configurable approval rules and a full audit trail.

8.5
Editor Rating
8.6
Aggregated User Rating
4 ratings
You have rated this

With Salesforce Social Studio, users can use social media marketing to listen, analyze, publish, and engage across networks. Users can also align their marketing, customer service, and sales efforts on social media to strengthen customer relationships.

Salesforce Social Studio makes it possible to hear conversations from over 650 million different sources with social listening tools. Users can discover what consumers are saying about users’ brand, users’ products, and users’ competitors.

Users can also discover trending topics and influential conversations then use that information to inform their marketing decisions. Plan, execute, and track social media marketing campaigns using Salesforce Social Studio. Users can customize and craft users’ content from multiple sources, while protecting their brand with configurable approval rules and a full audit trail. Users can manage social strategy, tailor campaigns, and drive social awareness across distributed teams.

Users may respond to their customers in a timely manner with compelling content. Users can monitor your owned social channels and participate in conversations at scale. Organize discussions and topics, and automatically label, classify, and assign posts in order to route and prioritize work across teams.

The Salesforce Social Studio has a Marketing Command Center which is a multichannel hub with customizable displays, providing live, up-to-the-minute details about what’s happening across users’ digital marketing strategy. Users can transform customer experiences by connecting social media to the Customer Success Platform for a unified view of every customer. Sales and service teams can engage with fans and followers quickly and more efficiently on the customer's channel of choice. Users can extend social listening, analysis, content marketing, and engagement across the Customer Success Platform.

 

 

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2 Reviews
  • David
    August 23, 2017 at 11:29 am

    Focuses on assisting you to listen, publish and engage across networks.

    Company size

    Small (<50)

    User Role

    IT Support

    User Industry

    Manufacturing

    Rating
    Ease of use8.4

    Features & Functionality8.2

    Advanced Features8.3

    Integration8.1

    Performance8.1

    Implementation8.1

    ADDITIONAL INFORMATION
    Salesforce Social Studio is a social media marketing platform that focuses on assisting you to listen, publish and engage across networks. The aim is to strengthen customer relationship through marketing and customer service. The key features of Salesforce Social Studio are listening to customers and analysing the information to make informed decisions, engaging and connecting with customers through discussions, planning and publishing marketing campaigns to drive social awareness across teams and showcasing your digital presence. You can also manage your social strategy from any device. Salesforce Social Studio uses several products which include Service cloud, Email studio, Social studio and personalization builder. The marketing cloud platform provides a journey builder, audience builder, personalization builder, content builder, analytics builder and marketing cloud connect. Salesforce Social Studio helps to capture consumer data from anywhere, reaches customers where they are, segments audience and activates data from anywhere. Salesforce Social Studio

  • Matthew
    December 10, 2017 at 10:16 am

    Expand your capabilities and take your brand's social presence to new heights.

    What is best?

    Improve campaigns with a central view of all your social marketing.

    Company size

    Enterprise (>1001)

    User Role

    Executive

    User Industry

    Computer

    Rating
    Ease of use8

    Boost high-performing social posts with built-in social advertising. Reach new customers and markets. Draft, share, schedule, review, and approve content.

    Features & Functionality8.9

    Advanced Features8.4

    Integration8.9

    Securely manage access and roles with user and team workspaces. Extract post data and insights directly from your Social Accounts and Topic Profiles.

    Training 8.9

    Customer Support8.9

    Implementation8

    ADDITIONAL INFORMATION
    Social Studio helps you build more meaningful relationships with customers by tapping into the power of social media in your marketing.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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