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Use social media marketing to listen, analyse, publish, and engage across networks. Align your marketing, customer service, and sales efforts on social — strengthening customer relationships.
Category
Social Media Analytics Software
Features
• Listen and analyze • Plan and publish • Engage and connect • Showcase your digital presence • Manage your social strategy from any device • Connect natively to the Customer Success Platform
License
Proprietary
Price
Contact for Pricing
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
Company
Salesforce Social Studio
What is best?
• Showcase your digital presence • Manage your social strategy from any device • Connect natively to the Customer Success Platform
What are the benefits?
•Simplifies repetitive tasks •Networks the teams from any device •Increase customer loyalty •More leads generation •More closed deals •Monitor your business from anywhere •Tracks and manages customer information •Strengthen customer relationship
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.6
8.1
Features & Functionality
8.4
8.8
Advanced Features
8.4
8.5
Integration
8.5
8.8
Performance
8.6
8.6
Customer Support
8.5
8.9
Implementation
8.0
Renew & Recommend
8.8
Bottom Line
Plan, execute, and track social media marketing campaigns. Customise and craft your content from multiple sources, while protecting your brand with configurable approval rules and a full audit trail.
8.5
Editor Rating
8.6
Aggregated User Rating
4 ratings
You have rated this
With Salesforce Social Studio, users can use social media marketing to listen, analyze, publish, and engage across networks. Users can also align their marketing, customer service, and sales efforts on social media to strengthen customer relationships.
Salesforce Social Studio makes it possible to hear conversations from over 650 million different sources with social listening tools. Users can discover what consumers are saying about users’ brand, users’ products, and users’ competitors.
Users can also discover trending topics and influential conversations then use that information to inform their marketing decisions. Plan, execute, and track social media marketing campaigns using Salesforce Social Studio. Users can customize and craft users’ content from multiple sources, while protecting their brand with configurable approval rules and a full audit trail. Users can manage social strategy, tailor campaigns, and drive social awareness across distributed teams.
Users may respond to their customers in a timely manner with compelling content. Users can monitor your owned social channels and participate in conversations at scale. Organize discussions and topics, and automatically label, classify, and assign posts in order to route and prioritize work across teams.
The Salesforce Social Studio has a Marketing Command Center which is a multichannel hub with customizable displays, providing live, up-to-the-minute details about what’s happening across users’ digital marketing strategy. Users can transform customer experiences by connecting social media to the Customer Success Platform for a unified view of every customer. Sales and service teams can engage with fans and followers quickly and more efficiently on the customer's channel of choice. Users can extend social listening, analysis, content marketing, and engagement across the Customer Success Platform.
Focuses on assisting you to listen, publish and engage across networks.
Company size
Small (<50)
User Role
IT Support
User Industry
Manufacturing
Rating
Ease of use8.4
Features & Functionality8.2
Advanced Features8.3
Integration8.1
Performance8.1
Implementation8.1
ADDITIONAL INFORMATION Salesforce Social Studio is a social media marketing platform that focuses on assisting you to listen, publish and engage across networks. The aim is to strengthen customer relationship through marketing and customer service. The key features of Salesforce Social Studio are listening to customers and analysing the information to make informed decisions, engaging and connecting with customers through discussions, planning and publishing marketing campaigns to drive social awareness across teams and showcasing your digital presence. You can also manage your social strategy from any device. Salesforce Social Studio uses several products which include Service cloud, Email studio, Social studio and personalization builder. The marketing cloud platform provides a journey builder, audience builder, personalization builder, content builder, analytics builder and marketing cloud connect. Salesforce Social Studio helps to capture consumer data from anywhere, reaches customers where they are, segments audience and activates data from anywhere. Salesforce Social Studio
Expand your capabilities and take your brand's social presence to new heights.
What is best?
Improve campaigns with a central view of all your social marketing.
Company size
Enterprise (>1001)
User Role
Executive
User Industry
Computer
Rating
Ease of use8
Boost high-performing social posts with built-in social advertising. Reach new customers and markets. Draft, share, schedule, review, and approve content.
Features & Functionality8.9
Advanced Features8.4
Integration8.9
Securely manage access and roles with user and team workspaces. Extract post data and insights directly from your Social Accounts and Topic Profiles.
Training 8.9
Customer Support8.9
Implementation8
ADDITIONAL INFORMATION Social Studio helps you build more meaningful relationships with customers by tapping into the power of social media in your marketing.
Focuses on assisting you to listen, publish and engage across networks.
Small (<50)
IT Support
Manufacturing
ADDITIONAL INFORMATION
Salesforce Social Studio is a social media marketing platform that focuses on assisting you to listen, publish and engage across networks. The aim is to strengthen customer relationship through marketing and customer service. The key features of Salesforce Social Studio are listening to customers and analysing the information to make informed decisions, engaging and connecting with customers through discussions, planning and publishing marketing campaigns to drive social awareness across teams and showcasing your digital presence. You can also manage your social strategy from any device. Salesforce Social Studio uses several products which include Service cloud, Email studio, Social studio and personalization builder. The marketing cloud platform provides a journey builder, audience builder, personalization builder, content builder, analytics builder and marketing cloud connect. Salesforce Social Studio helps to capture consumer data from anywhere, reaches customers where they are, segments audience and activates data from anywhere. Salesforce Social Studio
Expand your capabilities and take your brand's social presence to new heights.
Improve campaigns with a central view of all your social marketing.
Enterprise (>1001)
Executive
Computer
Boost high-performing social posts with built-in social advertising. Reach new customers and markets. Draft, share, schedule, review, and approve content.
Securely manage access and roles with user and team workspaces. Extract post data and insights directly from your Social Accounts and Topic Profiles.
ADDITIONAL INFORMATION
Social Studio helps you build more meaningful relationships with customers by tapping into the power of social media in your marketing.