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Use social media marketing to listen, analyse, publish, and engage across networks. Align your marketing, customer service, and sales efforts on social — strengthening customer relationships.
Social Media Analytics Software
• Listen and analyze • Plan and publish • Engage and connect • Showcase your digital presence • Manage your social strategy from any device • Connect natively to the Customer Success Platform
Contact for Pricing
Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)
Salesforce Social Studio
What is best?
• Showcase your digital presence • Manage your social strategy from any device • Connect natively to the Customer Success Platform
What are the benefits?
•Simplifies repetitive tasks •Networks the teams from any device •Increase customer loyalty •More leads generation •More closed deals •Monitor your business from anywhere •Tracks and manages customer information •Strengthen customer relationship
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Features & Functionality
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Plan, execute, and track social media marketing campaigns. Customise and craft your content from multiple sources, while protecting your brand with configurable approval rules and a full audit trail.
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With Salesforce Social Studio, users can use social media marketing to listen, analyze, publish, and engage across networks. Users can also align their marketing, customer service, and sales efforts on social media to strengthen customer relationships.
Salesforce Social Studio makes it possible to hear conversations from over 650 million different sources with social listening tools. Users can discover what consumers are saying about users’ brand, users’ products, and users’ competitors.
Users can also discover trending topics and influential conversations then use that information to inform their marketing decisions. Plan, execute, and track social media marketing campaigns using Salesforce Social Studio. Users can customize and craft users’ content from multiple sources, while protecting their brand with configurable approval rules and a full audit trail. Users can manage social strategy, tailor campaigns, and drive social awareness across distributed teams.
Users may respond to their customers in a timely manner with compelling content. Users can monitor your owned social channels and participate in conversations at scale. Organize discussions and topics, and automatically label, classify, and assign posts in order to route and prioritize work across teams.
The Salesforce Social Studio has a Marketing Command Center which is a multichannel hub with customizable displays, providing live, up-to-the-minute details about what’s happening across users’ digital marketing strategy. Users can transform customer experiences by connecting social media to the Customer Success Platform for a unified view of every customer. Sales and service teams can engage with fans and followers quickly and more efficiently on the customer's channel of choice. Users can extend social listening, analysis, content marketing, and engagement across the Customer Success Platform.
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