Punchh

Punchh is a restaurant Marketing Cloud that can connect with any POS or system, launch programs faster, and drive ROI in real-time and also engages customers anytime, anyplace, and anyhow. Punchh helps to predict customer behavior and define the right offer at the right moment, execute marketing at any store and across any channel automatically and increase guest frequency and spend with the best- in-class Punchh Loyalty. It designs the best loyalty program for a brand, by choosing from a variety of options including Visit-based, Points-based, Tiered membership, Surprise & Delight, Sweepstakes/Gaming, or Targeted Offers. Punchh target individual guests or segments with tailored offers and promotions using Punchh’s Coupons and Promo Codes (including but not limited to just loyalty program membership). It increase reach by integrating coupons and promo codes with traditional email marketing solutions. Punchh tracks redemptions at point-of-sale and measures effectiveness. Punchh engage consumers seamlessly across any channel any time, enable personalized interactions including loyalty, offers, ordering, payments, referrals, reviews, social, surveys, and gaming and enables seamless ordering across any channel. Punchh integrates with leading online ordering providers using Punchh’s unique Single Sign-On (SSO) capability. It integrates with leading gift card processors and makes the gift cards digital, mobile, and social. It drives new customer trials by getting brand ambassadors to refer their friends. It boosts guest engagement and reduces chatter using Punchh's simple emoji’s and optional text field. It responds to negative feedback immediately with real-time alerts powered by Punchh's automated sentiment analysis. It helps predict customer behavior and define the right offer at the right moment, score and track your guests’ value with Recency, Frequency, and Monetary (RFM) Analysis. Punchh dynamically tracks guests as they move from one segment to another, and the relevant offer is presented to the guest without requiring any manual action to be taken by the marketing team or store manager. Execute campaigns at any store or channel including Mobile App (Push Notification), SMS, email, Point-of-sale and/or Social Media. Get 360º Insights about individual guests including their demographic and behavioral profiles, including their frequency of visits, spend favorite locations, birthday, favorite menu items, favorite day part, and much more.