HR
Now Reading
Pega Worforce Intelligence
0
Review

Pega Worforce Intelligence

Overview
Synopsis

Pega Workforce Intelligence captures the actionable insights that you need to quantify and measure productivity and efficiency across your organization.

Category

Workforce Intelligence Software

Features

• Real-Time Intelligence
• End to End Automation
• Visual Tools
• Multi-level governance
• UX Design System
• Case Management & BPM
• Decision Management

License

Proprietary

Price

• Contact for pricing.

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Pega Worforce Intelligence

What is best?

• End to End Automation
• Visual Tools
• Multi-level governance
• UX Design System

What are the benefits?

• Track Application Effectiveness  
• Focus Where It Matters
• Discover New Paths
• Directly Capture Objectives

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.1
Features & Functionality
7.6
8.8
Advanced Features
7.6
9.1
Integration
7.6
8.4
Performance
7.6
8.3
Customer Support
7.6
8.6
Implementation
8.7
Renew & Recommend
8.8
Bottom Line

Pega Workforce Intelligence collects and analyzes data about your employees’ workdays and their use of technology and then provides guidance about how you can optimize your workforce, processes, and technology.

7.6
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Pega Workforce Intelligence captures the actionable insights that you need to quantify and measure productivity and efficiency across your organization. With these insights into employee workdays and their use of the technology and processes on their desktops, you can measure employee productivity, understand how and when work is done, and identify opportunities to optimize productive work and overall efficiency.

Pega’s Workforce Intelligence uses robotic automation and AI to understand how sales and service agents work and how the apps and processes work for them. By combining these insights with CRM performance data, organizations have the unprecedented ability to not only identify masked inefficiencies but also realize how they directly affect agent performance and customer experience.

Unifying Workforce Intelligence into Pega Customer Service allows service managers to not only reinforce effective activities but the ability to simplify the employee experience via Robotic Automation. Within Pega Sales Automation, Workforce Intelligence delivers visual dashboard that provides Sales Managers views into activities that are driving business outcomes as well as the utilization of the applications that support these activities.

Your team members need ongoing coaching, not just at arbitrary points on the calendar. Use data to inform and tailor feedback at a personal and contextual level by drilling into individual performances and helping employees grow in a timely manner. Pega’s adaptive, cloud-architected software – built on the unified Pega Platform – empowers people to rapidly deploy, and easily extend applications to meet strategic business needs.

Pega has delivered award-winning capabilities in CRM and Digital Process Automation, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

Filter reviews
User Ratings





User Company size



User role





User industry





Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

What's your reaction?
Love It
0%
Very Good
0%
INTERESTED
0%
COOL
0%
NOT BAD
0%
WHAT !
0%
HATE IT
0%