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Parature
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Parature

Overview
Synopsis

Parature enables organization to take advantage of an extendable knowledge base to create new, revenue-generating opportunities for the business.

Category

Customer Engagement Platform

Features

•Consistent Messaging
•Combine Silos
•Accessible to All
•Reduce Repetitive Inquiries
•Drive Down Support Costs
•Provide 24/7 Support
•Continuous Communications
•Precise Engagements
•Unified Support Channels

License

Proprietary Software

Price

Contact For Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Parature

What is best?

•Consistent Messaging
•Combine Silos
•Accessible to All
•Reduce Repetitive Inquiries
•Drive Down Support Costs
•Provide 24/7 Support
•Continuous Communications

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.4
Features & Functionality
7.6
8.4
Advanced Features
7.5
8.0
Integration
7.5
8.9
Performance
7.4
Training
8.9
Customer Support
7.4
8.9
Implementation
Renew & Recommend
8.0
Bottom Line

Available through self-service portals on the Web and Facebook, support ticketing, virtually any mobile device, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement, Parature can revolutionize your customer service experience.

7.5
Editor Rating
8.5
Aggregated User Rating
2 ratings
You have rated this

Parature is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions. As customer service expectations and the number of customer service delivery channels continue to grow, front-line representatives are increasingly challenged by the ability to deliver real-time answers and information, along with consistent care across channels. Whether organizations have a cloud-based or online CRM, Parature can help. By providing organizations with a combination of knowledge management, self-service and multi-channel interactions, Parature allows organizations to create amazing customer experiences. Starting with case management and then Parature’s knowledge management capabilities, brands can easily access and deliver consistent information across departments internally, and then also across channels to the customer. By adding Parature’s self-service portal to organizations online or cloud-based CRM, repetitive inquiries on high-cost channels — as well as overall support costs — are noticeably and effectively reduced. Additionally, customer satisfaction will increase due to 24/7 availability of answers and information. With a strong and centralized customer service and support foundation in place, brands can then consistently deliver precise and personalized engagement across all major channels. This enhanced effectiveness and efficiency which empowers customer service representatives (CSRs) to focus on creating amazing customer experiences, so that brands can leverage exceptional customer service as a competitive differentiator. Parature is scalable solution as organizations can expand it with the need of customers. Parature implementations can be easily individualized, to seamless complement branding and business process. With parature, customer service reps have a centralized, organized system from which organizations can support every service channel.

 

 

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1 Reviews
  • Alfie
    January 3, 2018 at 3:25 pm

    Perfect scalable solution for businesses looking to transform their customer care.

    Company size

    Medium (50 to 1000)

    User Role

    IT Support

    User Industry

    Energy

    Rating
    Ease of use8.7

    A multi-channel solution with a unified cloud service desk to help agents provide efficient and effective service across all multiple channels.

    Features & Functionality8.4

    Advanced Features8

    Integration8.9

    Training 8.9

    Customer Support8.9

    Renew & Recommend8

    ADDITIONAL INFORMATION
    Parature develops cloud-based customer service software that enables companies to provide on-demand customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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