Oracle Helps Organizations Transform the Customer Experience

Oracle Helps Organizations Transform the Customer Experience : The age of the customer has arrived. To meet these rapidly increasing customer expectations and create consistent, connected, and personalized brand experiences, organizations across all industries and geographies are using Oracle Customer Experience Cloud (Oracle CX Cloud). As one of the industry’s most complete CX solutions, Oracle CX Cloud empowers organizations to improve experiences, enhance loyalty, differentiate their brands, and drive measurable results across all channels, touchpoints, and interactions, while moving seamlessly across the full spectrum of marketing, sales, service, and social tools. Organizations worldwide are using Oracle Customer Experience Cloud (Oracle CX Cloud) to deliver consistent and personalized customer experiences.

An end-to-end solution that includes Oracle Commerce, Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud), Oracle Marketing Cloud, Oracle Sales Cloud, Oracle Service Cloud, and Oracle Social Cloud, Oracle CX Cloud is one of the industry’s most complete CX solutions.

To help organizations break down barriers so they can connect engagements, build advocacy, and grow revenue, Oracle has recently updated Oracle CX Cloud with a range of enhancements that optimize the customer journey from engagement to support.

Oracle Sales Cloud updates include new smartphone and tablet applications, prebuilt and drill-down reporting capabilities for analytics, new partner relationship management capabilities, and industry-specific solutions to enable sales professionals to plan, prospect, collaborate, and close more effectively.

Oracle Social Cloud recently introduced Social Station, an innovative new workspace within Oracle Social Cloud’s Social Relationship Management (SRM) platform. With Social Station, users benefit from a personalized and intuitive user experience that helps increase both the productivity and performance of social business practices.

In addition to providing an industry-leading CX product portfolio, Oracle also engages with companies to map the customer experience journey, a partnership approach that ensures Oracle’s CX solutions deliver exceptional experiences so organizations can acquire new customers, retain existing ones, and improve efficiency.

Part of Oracle Applications Cloud, Oracle CX Cloud empowers organizations to improve experiences, enhance loyalty, differentiate their brands, and drive measurable results by creating consistent, connected, and personalized brand experiences across all channels and devices.