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OpenText
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OpenText

Overview
Synopsis

OpenText Content Suite creates an integrated, enterprise-wide information grid that transforms Personal Productivity, Process Productivity, and Control.

Category

Text Analytics Software, Customer Experience Management Software,Enterprise Content Management Software

Features

•Centralized management of enterprise-wide quality performance
•Greater efficiency through a fast and precise evaluation process
•Flexible evaluation planning, measurement, and analysis across all customer interaction channels
•Proven ROI benefits, such as higher agent productivity and enhanced customer satisfaction

License

Proprietary

Price

•Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

OpenText

What is best?

•Centralized management of enterprise-wide quality performance
•Greater efficiency through a fast and precise evaluation process
•Flexible evaluation planning, measurement, and analysis across all customer interaction channels
•Proven ROI benefits, such as higher agent productivity and enhanced customer satisfaction

What are the benefits?

• Keep the Customer Connected
• New Approaches to BPM
• Find Your Path to Success with Analytics
• Make Better Decisions with Supply Chain Analytics
• Power Your Fact Investigations with Superior Technology

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
7.7
Features & Functionality
7.7
7.2
Advanced Features
7.7
8.2
Integration
7.7
8.2
Performance
7.7
8.2
Training
Customer Support
7.7
Implementation
8.2
Renew & Recommend
Bottom Line

OpenText Content Suite creates an integrated, enterprise-wide information grid that transforms Personal Productivity, Process Productivity, and Control.

7.7
Editor Rating
8.0
Aggregated User Rating
2 ratings
You have rated this

OpenText Content Suite creates an integrated, enterprise-wide information grid that transforms Personal Productivity, Process Productivity, and Control.OpenText Content Suite offers a hugely expanded feature set to dynamically aggregate, categorize, correlate, share, and extract value from information across the enterprise. Content Suite connects information from across the enterprise with the people and systems that need it, driving Personal Productivity with simple, intuitive tools and user experiences, Process Productivity through full integration with lead applications such as SAP and Microsoft, and Control with OpenText governance and security functionality.

Content Suite and Extended ECM offers a simple, responsive UI, with role-based views to enterprise, project-oriented, and personal workspaces, access to most recent documents, and more.

OpenText Connected Workspaces connects ECM to processes by aligning associated content, data, people, and tasks to a common business entity such as a customer, project, or community with common interests.

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1 Reviews
  • Oscar
    August 14, 2017 at 11:27 am

    Manage the flow of information in the digital enterprise

    Company size

    Enterprise (>1001)

    User Role

    IT Support

    User Industry

    Energy

    Rating
    Ease of use8.2

    Features & Functionality8.4

    Advanced Features8.2

    Integration8.2

    Performance8.2

    Implementation8.2

    ADDITIONAL INFORMATION
    Open Text enables you to manage the flow of information in the digital enterprise, from engagement to insight, whether you need to manage contracts, customer experiences, vendor information, legal discoveries, or procure-to-pay processes. OpenText delivers insights from content and data spread across and beyond the enterprise to the point of business impact with Analytics. OpenText adds content intelligence on your information assets with Discovery. OpenText organizes and stores all your information assets in Enterprise Content Management (ECM). OpenText captures and orchestrates the flow of your information across complex business processes with Business Process Management (BPM). OpenText brokers the flow of your information for initial and on-going interactions with partners (B2B) through Business Network (BN). OpenText also brokers the flow of information for initial and on-going interactions with customers (B2C) through Customer Experience Management (CEM). You can create a collaborative work environment for secure information sharing. You can create persona-driven dashboards and streamline engineering work processes. You can also gain more visibility into supply chain risks and opportunities with data blending with Open Text.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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