Ohio County Deploys Oracle Communications Solution to Launch Emergency Calling System

Ohio County Deploys Oracle Communications Solution to Launch Emergency Calling System : IP communications technology is quickly advancing, and one sector taking advantage of the progress is government. Recognizing the untapped potential for emergency systems, Morgan County, Ohio, deployed Next Generation 9-1-1 (NG9-1-1), which was developed by General Dynamics Information Technology in July 2014 and uses an Oracle Communications solution. The new system will enhance public safety by improving communications among responders, dispatchers, and agencies. And, with the Oracle Communications solution in place, the IP-based system will be highly available and secure, allowing Morgan County to enjoy all the benefits of a state-of-the-art, IP-based emergency calling system without compromising service quality or availability.

“Our constituents depend on us to provide emergency calling services that are both reliable and secure. Working with the General Dynamics team and leveraging an Oracle Communications solution, we were able to launch a new 911 system that takes advantage of the latest IP communications technology and still maintains the reliability of our legacy system. The General Dynamics deployment of our NG9-1-1 system with Oracle Communications technology gave us the best of both worlds, and most importantly, gave our constituents even more peace of mind that Morgan County is focused on their safety,” said David Bailey, 911 coordinator, Morgan County, Ohio.

Morgan County is one of the first municipalities in the country to deploy NG9-1-1. This move from a legacy Enhanced 911 calling system was supported by General Dynamics and allows the county to receive emergency service requests from public networks using a variety of devices and communication methods including voice, messaging, and video.

To protect and control this new IP-based communications infrastructure, the emergency system was implemented alongside Oracle Communications Session Border Controller, which delivers service reliability comparable to the legacy public switched telephone networks. The Oracle solution mitigates denial-of-service attacks and service overloads and routes sessions around equipment or trunk failures, enabling highly secure, reliable, and scalable communications services.

“With the new IP-based technology available today, the potential is huge for the public sector, but it’s critical to incorporate the right security and reliability safeguards as well. Morgan County definitely struck the right balance with its new NG9-1-1 system. Oracle Communications is proud to be a part of their success, helping to ensure that the system is secure, reliable, and scalable,” said Steve Aulds, vice president of product development, Oracle Communications.