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Noble Systems
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Noble Systems

Overview
Synopsis

The Noble Solution suite is a unified Customer Interaction Management (CIM) solution for today's multimedia business environments. Noble Systems helps users to control costs and improve operational efficiencies with information management and functional tools to manage blended voice and non-voice communications.

Category

Workforce Optimization Software

Features

• Client/Server Architecture
• Graphical Interfaces
• Drill-Down Decision Support Tools
• Customized Data Views
• Service Level Alerts
• Information Archives
• Reporting from Anywhere

License

Proprietary

Price

• Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Noble Systems

What is best?

• Client/Server Architecture
• Graphical Interfaces
• Drill-Down Decision Support Tools
• Customized Data Views
• Service Level Alerts

What are the benefits?

• Increases agent productivity to over 50 minutes per hour.
• Provides comprehensive ACD and dialing features and functionality.
• Supports rapid campaign development without complex programming.
• Manages multiple outbound, inbound, and blended applications in a universal queue.
• Includes complete list management support software.
• Integrates a suite of functionality into a single, unified platform.
• Improves quality control and builds first call resolution rates.
• Tracks real-time productivity statistics for staff and project management.
• Delivers a patented Compliance toolset for regulatory requirements.
• Reduce Operating Costs and Increase Profitability.
• Optimize the Resources within the Contact Center.
• Improve Customer Service Levels and Brand Loyalty.
• Improve Agent Morale and Performance.
• Real-Time Reporting & 'What if' Analysis.
• Schedule and Forecast across Multi-Channels.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Ease of use
7.6
8.4
Features & Functionality
7.6
8.4
Advanced Features
7.6
8.7
Integration
7.6
8.9
Performance
7.6
Customer Support
7.6
8.9
Implementation
8.9
Renew & Recommend
Bottom Line

The Noble Solution suite is a unified Customer Interaction Management (CIM) solution for today's multimedia business environments and helps users to control costs and improve operational efficiencies with information management and functional tools to manage blended voice and non-voice communications.

7.6
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

The Noble Solution suite is a unified Customer Interaction Management (CIM) solution for today's multimedia business environments. Noble Systems helps users to control costs and improve operational efficiencies with information management and functional tools to manage blended voice and non-voice communications. It solution combines an open platform with an integrated relational database, workflow and resource management tools, and real-time reporting to offer a complete, integrated platform for managing the customer contact programs. The Noble Solution is a comprehensive solution for managing inbound, outbound, and blended omnichannel customer contacts. Noble ShiftTrack WFM removes the guesswork from users contact center planning, by carefully balancing the demands of business activities, staff requirements and their customers' service level expectations with efficient staffing levels. The Noble Workforce Optimization Suite (WFO Suite) provides contact center management with total visibility into quality and performance. This powerful package combines the best-of-breed workforce management with Noble's award-winning quality assurance, recording, scorecard, and speech analytics tools and business analysis to impact sales and service, customer retention, agent attrition, and productivity for agents and managers. Noble WFO leverages the large amount of rich data gathered in the Noble contact center solution to help users dramatically improve their abilities to forecast activity, manage staffing levels, and monitor performance. It helps in managing users’ workforce more effectively and reducing costs by creating forecasts for activity to ensure that the right people with the right skills are doing the right thing at the right time. This is critical in delivering bottom line profits and satisfied customers. Skilled based scheduling ensures that users have the right skills at the right time to suit the needs of their customers. Increasing the number of daily interactions and reducing the amount of administrative duties for management allows them to focus on more important issues such as long-term business strategy. WFM helps users effectively control their wait times and react to any unforeseen eventualities by accounting for shrinkage when creating schedules and then tracking Real-Time Adherence and monitoring intra-day changes.

Noble Systems

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1 Reviews
  • Blake
    April 4, 2017 at 10:15 am

    Set performance thresholds and provide alerts on a manger’s PC when a threshold is exceeded.

    Company size

    Enterprise (>1001)

    User Role

    Consultant

    User Industry

    Manufacturing

    Rating
    Ease of use8.4

    Noble Systems real-time reporting ensures that complete and available data is available to support decisions made at higher levels within the organization.

    Features & Functionality8.4

    Advanced Features8.7

    Integration8.9

    Customer Support8.9

    Implementation8.9

    ADDITIONAL INFORMATION
    Noble Systems drill-down decision support tools provides you with the ability to look at many different perspectives or views of call data. Noble Systems customized data views provide you with information such as locations, agent groups, projects or individual groups.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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