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NICE Performance Management
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NICE Performance Management

Overview
Synopsis

NICE Performance Management has been a key pillar in assisting service organizations and performance-driven sales across many organizations and exceeding the user requirements. NICE makes sense of available increase amounts of data, bringing consistency, accountability and transparency to the business for real cultural transformation.

Category

Sales Performance Management Software

Features

• Speech Analytics
• Desktop Analytics
• Optimized Scheduling
• Click to Call Playback
• CSAT & Survey Drilldown
• Back Office Performance
• Hosted Cloud Based Solutions
• Robotic Process Automation
• Handle Time Optimization

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

NICE Performance Management

What is best?

• Speech Analytics
• Desktop Analytics
• Optimized Scheduling
• Click to Call Playback
• CSAT & Survey Drilldown
• Back Office Performance
• Hosted Cloud Based Solutions
• Robotic Process Automation

What are the benefits?

• Designed for rapid implementation
• Pre-built configuration capabilities
• Portfolio integrations ease
• Shorter configuration and testing phases
• Keep performance management activities running efficient for lower cost.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
5.9
Features & Functionality
7.6
9.2
Advanced Features
7.6
9.3
Integration
7.6
8.0
Performance
7.6
9.4
Customer Support
7.6
8.7
Implementation
8.9
Renew & Recommend
Bottom Line

Keep performance management activities running efficient for lower cost.

7.6
Editor Rating
8.5
Aggregated User Rating
2 ratings
You have rated this

NICE Performance Management has been a key pillar in assisting service organizations and performance-driven sales across many organizations and exceeding the user requirements. NICE makes sense of available increase amounts of data, bringing consistency, accountability and transparency to the business for real cultural transformation. Available through cloud or premise, NPM has enabled many organizations to reduce their contact center operation costs by more than 10%, while improving their customer satisfaction by a similar amount. NPM is definitely a redefined performance management, allowing you to change behavior, provide a superior user experience, realize a faster ROI and engage employees. NPM provides more than balance scorecards and performance reporting, with robust tools and practices that steer system-enabled actions from training and coaching to self-correction, onboarding as well as e-learning. Through NPM, your organization’s agents are empowered to change and facilitate multiple metrics. Through provision of data from several sources, NPM produces a one version of truth and thereby enabling the business to tap into automated reports and common goal that free managers allowing them to focus on more important roles such as coaching. NPM comes with automated coaching workflows and coaching tools customized for the business’ KPI’s. By providing and measuring analytics on coaching effectiveness, the system enables the managers to access feedback as they deliver dynamic goals and coaching to the frontline. NPM’s peer coaching, group coaching and coaching the coach models provides a quick, high-impact way to align employee with company behavior, increase motivation and performance.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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