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NABD System customer service software is a workflow based help desk solution that delivers the right technology and tools to satisfy both your customers and staff.
Category
Help Desk Software
Features
• Workflow Automation
• Automated routing
• SLA
• Work order management
• Document management
• Email Integration
• Live Chat
License
Proprietary
Price
• Free Plan
• Professional Plan – $30/user/month
• Enterprise Plan – $60/user/month
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)
Company
NABD System
What is best?
• Workflow Automation
• Automated routing
• SLA
• Work order management
• Document management
• Email Integration
• Live Chat
What are the benefits?
• Self Service portal
• Social media integration
• Knowledge base
• Community support
• Surveys & Feedback
• Ticket management
• Productivity and collaboration tools
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.7
8.8
Features & Functionality
8.6
8.9
Advanced Features
8.8
8.6
Integration
8.6
8.3
Performance
8.8
9.1
Customer Support
8.7
8.8
Implementation
7.8
Renew & Recommend
8.3
Bottom Line
NABD System customer service software enables companies to provide efficient customer support through advanced workflow capabilities, powerful case management, and a simple user interface.
8.7
Editor Rating
8.2
Aggregated User Rating
1 rating
You have rated this
NABD System customer service software is a workflow based help desk solution that delivers the right technology and tools to satisfy both your customers and staff. NABD features a unified dashboard that delivers an automated case management system.
It streamlines and automates customers’ cases and lets you manage them with a prioritized action queue to ensure efficient complaint investigation. This advanced capability eases the workload for your agents and accelerates the case resolution process. Productivity tools help your support team with their daily tasks easier with the help of reminders, follow ups, calendars, template correspondences, and more.
NABD collaboration tools close the Loop with customers and users using the next generation of collaborative communication and sentiment analytics across traditional and social channels. Unified channels integration help you capture and resolve complaints via call center Internet, email, SMS, and mobile apps. NABD features an integrated live chat plugin that let your support team interact with customers in real-time and take up support requests and automatically route them to the right agents to solve the subject matter.
In extension to the live chat, NABD also lets you provide your customers with a 24/7 self-service center to submit and track their cases, search for answers in your knowledge base, and also rate your customer support service.
NABD has the capability to integrate with third party applications via RESTful API and integration connectors. It integrates with popular social media pages to collect posts and provide responses to identified issues and concerns.
NABD advanced reporting and analytics provides different dashboards to monitor performance against resolution targets in real-time and helps manage workloads across your team. It provides a basic tool for root cause analysis that highlights business critical issues that need to be acted upon. NABD provides a security layer to ensure user authenticity and encryption of confidential data with a flexible authorization module and audit log.
By clicking Sign In with Social Media, you agree to let PAT RESEARCH store, use and/or disclose your Social Media profile and email address in accordance with the PAT RESEARCH Privacy Policy and agree to the Terms of Use.